Job Description

The Radiology Scheduler is responsible for answering incoming calls for multiple Radiology modalities, verifying patient information, including insurance and pre-certification information and scheduling appointments.

Job Relationships

Reports to the Diagnostic Imaging Operations Manager

Principal Responsibilities

• Communicate pending pre-certification information issues with technologists and Radiology management.
• Schedule procedures using Radiology Information System (RIS), including CT, MRI, Ultrasound, Mammography, Bone Density and Fluoro procedures.  Verify insurance eligibility.
• Explain patient prep and dispense prep kits as needed.
• Task providers' offices when necessary.
• Complete reminder calls for future appointments.
• Ensure all outside images are obtained.
• Build worker's compensation cases in IDX when applicable.
• Manage all image release including using PACS to burn CDs and DVDs for patient transport and work with Release of Information to verify accurate documentation.
• Schedule interpreter services.
• Check in outpatients for Radiology procedures.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
• Perform other job duties as assigned.

Education/Experience

• High School graduate or GED required. 

Knowledge, Skills and Abilities

• Ability to control emotions and maintain composure under stress, using tact and good judgment.
• Excellent organizational and interpersonal communication skills.
• Excellent computer and telephone skills.
• Self-motivated and able to problem solve.
• Clear, articulate speaking voice.
• The employee must be able to lift, walk, stoop and sit at a computer for long periods of time.
• Must possess manual dexterity to use keyboard and handle equipment and appliances.

Working Environment

• Medical office environment.
• Direct patient contact is involved.

PHI/Privacy Level

HIPAA1