Job Description

Job Title: Radiology Scheduler

This position provides a systematic manner to accomplish the advanced scheduling of all radiology related procedures completed in the hospital. Gathers all necessary radiology information from the scheduling doctors’ offices. Provides the Radiology Department staff with clear and organized vision of radiology schedules and all necessary notes along with lab (blood) work and other pertinent information needed for the procedures. Demonstrates a professional relationship between the hospital and all scheduling offices. Is helpful and courteous to all parties involved when obtaining or transferring information.

Reports To: Diagnostic Imaging Manager | Director of Outpatient Services

Salary Range: $19.50 to $31.97

Essential Job Functions

• Greets all hospital staff, patients, visitors and outside schedulers with a courteous and helpful attitude.
• Assists the radiology staff in communicating with patients about their exams whether for scheduled or for walk in patients.
• Answers the telephone, provides requested information or takes messages and directs callers to appropriate personnel. Provides coverage and support for surgery scheduling. Assists the front desk and customer relations manager when needed.
• Provides interpretation of technologists, nurses and doctors needs to other staff and schedulers regarding equipment needs and block time restrictions.
• Reviews all patient scheduling forms for completeness, accuracy and all pertinent radiology information.
• Provides all hospital staff with accurate information of the patient and the procedure.
• Collects all information not supplied by the scheduling office, including but not limited to insurance, demographics, equipment. Confirms all special scheduling needs including but not limited to c-arm, sterile surgical equipment, special order supplies. Coordinates with outside vendors any special assistance required, i.e. Exams requiring pathology.
• Demonstrates confidence and knowledge in radiology procedures, terminology, lab work and basic anatomy. Consults with staff technologists and radiologists when unsure of an exam or procedure protocol.
• Demonstrates knowledge of CPT and ICD-9 codes.
• Understands and schedules modalities according to their suggested block times. Applies first come first serve policy when scheduling radiology procedures. Also, consults with technologists/sonographers about add-on procedures and relays information to appropriate departments/offices.
• Maintains confidentiality in matters pertaining to patients, physicians, staff and hospital.
• Maintains relationships with scheduling doctor’s offices. Keeps track of doctors’ and staff technologists’ vacation schedules and maintains modality schedule times accordingly.
• Practices and uses good judgment in relaying messages and giving information to patients, families and visitors.
• Directs any patient, family or visitor complaints to the appropriate person for prompt resolution.
• Collects and distributes the radiologists’ monthly schedules to the appropriate departments.
• Maintains and fulfills patient requests for film and CD releases. Has knowledge and demonstrates the ability to run the PACS cube equipment. Maintains film library request logs.
• Distributes radiology reports when requested and follows the medical records release policies.
• Gathers new physician information and relays to the appropriate staff.
• Facilitates pre-authorization for radiology procedures when needed.
• Assists and maintains any quality assurance/project improvement activities that are assigned and follows up accordingly to the radiology manager and risk management personnel.
• Enters accurate and concise information into the RIS scheduler when entering patient demographics into the system.
• Utilizes concepts of age/developmental stages in interactions with patients and families.
• Accepts radiology/surgical related assignments or tasks that are assigned by the radiology, operations and customer relations manager.

Additional Duties

• Demonstrates the highest degree of integrity and honesty. Able to work independently with little supervision.
• Demonstrates the spirit of the philosophy, mission, and values of the hospital through words and actions and implements them into departmental processes, programs, and the working environment.
  • Applies the principles and values of customer service and continuous quality improvement while performing day to day activities of the position.
  • Maintains and protects confidentiality regarding all aspects of patient care, personnel and strategic issues. Adheres to Confidentiality Policy.
  • Maintains positive working relationships and fosters cooperative work environment. Adheres to the hospital’s Guidelines for Appropriate Conduct in the HR Manual.
  • Displays honesty and mutual respect when communicating with peers and other departments.
  • Follows through on problems that may compromise effective job performance by using appropriate chain of command.
• Performs other duties as assigned.

Minimum Requirements

Education: High School Diploma or GED; or equivalent combination.

Experience: Ability to work independently and accurately, minimum of one (1) to two (2) years experience as an admissions clerk or in Health Information Services in a hospital setting or on the job training.

Physical Requirements

This position requires lifting, carrying, pushing, and/or pulling up to fifty (50)+ pounds while administering care to patients. Stooping, kneeling and/or crouching daily in delivery of patient care. Standing and walking for more than five (5) hours per day; running occasionally in responding to patient care emergencies.

Working Conditions/Environmental Exposures

Environmental hazards such as chemicals, solvents, needles, needle containers, sharps, blood, body fluids, various infectious/communicable diseases, infectious medical waste, radiation, and/or radioactive materials and/or radioactive waste, proximity to moving mechanical parts. Protective clothing/equipment may be necessary.

ASH IMMUNIZATIONS AND VACCINATIONS REQUIREMENTS – Aligns with CDC’s Advisory Committee on Immunization Practices (ACIP) for Healthcare Personnel

• Hepatitis B- Lab evidence of immunity (titer) to Hepatitis B or three doses Hep B vaccine at appropriate intervals
• Influenza- documentation of current seasonal flu vaccine (mandatory from November 1st through March 31st each year)
• Measles, Mumps, and Rubella - Lab evidence of immunity (titer) to Measles, Mumps, and Rubella or 2 doses of MMR Vaccination
• Varicella (chickenpox) - Lab evidence of immunity (titer) to Varicella or 2 doses of Varicella Vaccine
• Tetanus, diphtheria, pertussis (Tdap) - documented proof of immunization
• Tuberculosis Screening - Documentation of a two-step TB skin test within the past year OR lab verification of a negative TB Gold or T-Spot tuberculin test within the past 6 months

* VACCINE RECORDS OR EVIDENCE OF IMMUNITY ARE REQUIRED PRIOR TO 1ST DAY OF SCHEDULED WORK