Job Description

Department Radiology

Location Eddy Street Campus – 211 N. Eddy Street, South Bend, IN 46617 Hours Full-Time; Monday-Friday: 8:00 am-5:00 pm

Join Our Team at The South Bend Clinic!

At The South Bend Clinic, we strive for excellence—not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter—inside and outside our workplace.

We’re more than a healthcare provider; we’re a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark.

Why Choose The South Bend Clinic?

We’re committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive:

• Financial Wellness

  • Daily Pay Access your earned wages when you need them.
  • Tuition Reimbursement Up to $5,250 per year to support your education.
  • 401(k) Match Plan for your future with our competitive matching program.
  • 3-Year Vesting Achieve full ownership of your retirement contributions in just three years.

• Health & Well-Being

  • Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider.
  • Pet Health Coverage Because your furry friends matter too.

• Work-Life Balance

  • Paid Volunteer Time 40 hours of paid time off annually to give back to your community.
  • Parental Leave 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members.

• Inclusive Culture

  • A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive social impact.

Responsibilities

• Schedules radiology appointments, including imaging procedures and any related follow-up care.
• Coordinates scheduling for outpatient and hospital-based imaging services.
• Arranges any required assistance or special accommodations for specific imaging procedures.
• Obtains prior authorizations and ensures patients complete all required office/hospital/facility forms.
• Ensures all patients receive preparation instructions for imaging procedures and documents this in their chart.
• Reviews recall lists monthly and schedules patients for follow-up imaging as needed.
• Handles phone calls from patients/family members regarding scheduled imaging appointments.
• Maintains accurate provider and department schedules for all imaging procedures.
• When scheduling procedures, communicates any special equipment or personnel needs, including coordination with vendors if applicable.
• Obtains required labs and prior imaging studies per protocol and ensures readiness for scheduled procedures.
• Maintains up-to-date scheduling records, including accurate entry into Epic.
• Documents informative messages for providers utilizing the EMR system per departmental protocols.
• Ensures adequate supplies and materials are available to support scheduling workflow.
• Verifies demographic and insurance information when scheduling procedures.
• Reinforces instructions and provides general explanations of imaging procedures per protocol.
• Works with the Practice Manager to optimize scheduling templates and provider availability.
• Exhibits the attitudes and behaviors consistent with The South Bend Clinic Service Standards.

Qualifications

Education/Certification/License:

• High school diploma or equivalent is required.

Knowledge, Skills, and Abilities:

• Previous experience in scheduling is preferred. Must have prior computer experience. Position requires constant and frequent judgment and response. Must have excellent communication and grammar skills. Must be detail oriented. Must have good follow through, be able to multi-task, and possess sound judgment.