Job Description

Hours of Work :

PRN

Days Of Week :

PRN

Work Shift :

Your Job:
In this role, the Customer Service Liaison will be responsible for providing exceptional customer service to all internal and external customers. This person is someone who is motivated and able to handle a wide range of customer service inquiries, takes the initiative in resolving customer issues, and helps navigate our patients and visitors while in our facility. Supports the mission, vision, values and strategic goals of Methodist Health System.

Your Job Requirements:
• High school Diploma or Equivalent required

Your Job Responsibilities:

• Communicate effectively and professionally with patients, teammates, healthcare professionals, vendors, and visitors

• Assist with departmental locations, wayfinding, and handling a wide range of inquiries

• Assist with patient throughput

• Provided excellent customer service; cordially greets customers, anticipates needs, and willing to collaborate to provide the best patient experience possible

• Answers telephones, screens and routes calls to proper location

• Maintains a clean work environment

• Provides wheelchair assistance as needed when appropriate

• Ability to multi-task effectively

• High attention to detail

• Demonstrate computer literacy

• Effectively adheres to MHS policies, guidelines, and care commitments including confidentiality of all patient and business information

• Escalates issues to the proper person in a timely manner

• Maintain supplies and place order for additional supplies as needed

• Other duties as assigned

Methodist Dallas Medical Center is one of North Texas’ best places to work. And it keeps getting better. The flagship hospital of Methodist Health System, Methodist Dallas is a 595-bed acute care teaching and referral hospital. It is home to the only adult Level I Trauma Center in southern Dallas, the first and only Certified Comprehensive Stroke Center in southern Dallas, and the newly renovated Linda and Mitch Hart Breast Center. Celebrating more than 90 years of service, we strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we’ve earned:

• Magnet®-designated hospital
• 150 Top Places to Work in Healthcare by Becker’s Hospital Review, 2023
• Top 10 Military Friendly® Employer, Gold Designation, 2023
• Top 10 Military Spouse Friendly® Employer, 2023
• Level III Neonatal Intensive Care Unit
• Liver, kidney, and pancreas transplantation programs