Job Description

Who We Are: At Murfreesboro Medical Clinic & SurgiCenter (MMC), compassion meets innovation and teamwork fuels success! As a physician-owned, multi-specialty clinic, we’ve proudly served Middle Tennessee for decades. With 20+ specialties under one roof, we’ve built a supportive, collaborative environment where professionals thrive and patients feel cared for.
What We Do: Our team is growing, and we’re looking for a skilled professional to join us! You’ll play an important role in providing excellent care, supporting patients through meaningful moments, and working alongside a supportive team. At MMC, your expertise matters, your voice is valued, and your career has room to grow. Ready to make an impact? We’d love to meet you!
Why You’ll Love Working Here: We’re committed to supporting your success inside and outside of work with a benefits package that includes medical, dental, and vision insurance, life and disability coverage, FSA & HSA options, a 401(k) with company match, gym membership reimbursement, wellness programs, and more.

The Clerical Supervisor oversees the daily administrative and clerical operations of a designated department or practice location. This role supervises front office and administrative staff, coordinates office workflows, and ensures efficient scheduling, documentation, and communication processes. The Clerical Supervisor supports operational efficiency, customer service standards, and compliance with organizational policies while assisting leadership with staff coordination and administrative functions.

Primary Responsibilities
• Supervise clerical and front office staff, providing guidance and support to ensure efficient daily operations.
• Coordinate administrative workflows including patient scheduling, registration, and front desk activities.
• Assist with onboarding and training of clerical staff and support ongoing staff development.
• Monitor administrative processes to ensure accuracy, completeness, and adherence to organizational policies.
• Support timekeeping, scheduling coordination, and staff coverage to maintain consistent office operations.
• Address routine administrative or patient concerns and escalate complex issues to the Practice Administrator or department leadership.
• Ensure clerical staff follow established procedures related to documentation, patient records, and information management.
• Assist with maintaining office supplies, equipment, and administrative resources necessary for daily operations.
• Promote excellent customer service by supporting a welcoming and professional environment for patients and visitors.
• Perform other duties as assigned to support the overall success of the department and organization.

Education & Experience
• High School diploma or equivalent required.
• Associate or Bachelor’s degree in Business Administration, Healthcare Administration, or related field preferred.
• 2–4 years of administrative or clerical experience, preferably in a healthcare or professional office setting
• Prior lead or supervisory experience preferred.

Skills & Competencies
• Strong organizational and administrative coordination skills.
• Excellent communication and customer service abilities.
• Ability to supervise and support clerical staff in a fast-paced environment.
• Proficiency in electronic medical records (EMR) systems and Microsoft Office Suite.
• Ability to prioritize tasks and manage multiple responsibilities effectively.

Working Conditions
• Work is primarily performed in a clinical office setting and involves frequent telephone and in-person communication with patients and staff.
• The role involves continuous engagement and interaction with others and may involve occasional or frequent interruptions.
• The work environment reflects typical conditions found in a medical practice, including exposure to standard clinical equipment, patient interactions, and administrative workflows.
• There is potential exposure to common medical practice conditions, including communicable diseases, bodily fluids, and chemical substances.
• Physical demands include walking, bending, reaching, lifting up to 20 pounds, stooping, assisting patients, and prolonged periods of sitting.
• The position may also involve occasional stress due to multiple responsibilities and competing priorities.

Disclaimer
This job description outlines the general nature and responsibilities of the role and is not an exhaustive list of duties or requirements. Responsibilities may evolve based on organizational needs. Employment is contingent upon successful completion of a background check, drug screening, and compliance with health and immunization requirements (if applicable). This position requires strict adherence to confidentiality and data privacy standards. Employment is at-will and does not constitute a contract. We are an Equal Opportunity Employer and do not discriminate based on any protected characteristic.