This is an exciting time to join the market leader in telehealth services in the UK and Ireland as we are looking to bring onboard a full time Radiology Administrator to join our growing team in our Dublin clinic(s). Joining a dynamic team within our Radiology clinic(s) in Dublin, you will be a key player in our organization making sure patients have the best experience in our clinics. This is a great opportunity for someone with great organisational and people skills, who has a passion for healthcare, helping others and a personal care for the productivity of our clinics.
This job description is neither exclusive nor exhaustive. The duties and responsibilities may vary from time to time in light of changing circumstances and in consultation with the post holder.
Key responsibilities:
· Responsible for managing inbound and outbound phone calls
· Arriving patients for their scheduled appointments
· Scheduling patients
· Sending appointment reminders
· Rescheduling patients when applicable
· Liaising with clinical staff when applicable
· Managing referrals
· Meeting scheduling KPIs
· Help with different shared email boxes and daily checks
· Ensuring excellent customer service to our referring hospitals and practices
· Basic reporting work
· Ad hoc administrative duties as required
· Radiology assistant duties in our clinics when needed. Full training will be provided
Essential Skills:
· Previous Administration experience customer facing
· Strong administrative skills.
· Dynamic personality with a willingness to consistently learn new things and upskill.
· Real team player.
· Responsive and accountable.
· Able to take the initiative and think outside the box when needed.
· Customer/patient focused.
· Strong communication skills.
· Good knowledge of Office pack, especially Excel, Outlook, and SharePoint.
· Excellent phone manner.
· Ability to work in a fast-paced environment.
· Ability to multitask.
· Resilient, flexible and open to change. No one day is the same at Medica!
Desirable Skills:
· Previous Healthcare experience
Hours:
· 37.5 hours per week Monday - Friday
Location:
· Clonsilla (Oakwood Medical Practice)
Medica Group is made up of Medica Reporting Ltd, Medica Ireland, RadMD and Educate by Medica.
Medica Reporting Ltd provide market leading telehealth services by connecting healthcare professionals and organisations with talent and technology. We began 20 years ago as a teleradiology company that now reports from over 19 countries.
Medica have partnered with worldwide radiology CPD provider, Educate as part of our commitment to supporting radiologists.
Our use of augmented intelligence in the stroke imaging workflow has won two APM awards. We produce over 2 million reports annually, we have an international community of 750+ clinical professionals, with diverse specialties and extensive experience (all are GMC registered).
Working with over 50% of NHS organisations, our high-quality service delivery and clinical governance makes Medica the partner of choice for over 200 clients worldwide.
We now offer both radiology diagnostics and medical reporting via MedPath, our pathology reporting and scanning service that is a digital pathology solution led by pathologists.
As a fast-growing company, we currently have career opportunities at our head office, along with radiology and pathology reporting roles. We offer flexible work arrangements and varying work patterns to align with business needs, helping you maintain a healthy work-life balance. To learn more, please click the sign-up button above.
