Job Description

Provides patient care to include taking x-rays in an office setting under the supervision of the medical provider. Meets the communication needs of the patient / family and medical provider. Maintains and follows regulatory requirement and policies and procedures. Communicates with medical providers and staff about patient’s clinical condition.

Customer Service:

• Welcoming patients and visitors.
• Answering and referring inquiries within scope of practice.
• Telephone: Answers telephone, processes call, and document appropriately within medical records. Returns all messages in a timely manner.
• Maintains communication between medical staff, administrative staff, and/or patient/families.

Radiology Services:

• Assist patients the correct position to complete x-ray as ordered by provider.
• Follows safety protocols for radiologic studies.
• Maintains production and quality of radiographs by following established standards and procedures.

Clinical Services:

• Maintains and updates medical records.
• Facilitates medical requests, to include but not limited to, refill requests, work / school notes, and form completion.
• Scans and uploads patient clinical documents into medical chart.
• Process and coordinates all medical provider orders to include but not limited to, diagnostic, referral, pharmaceutical and surgical services.
• Reviews daily provider schedule and ensure all supplies and medical records are ready for patient and provider encounters.
• As directed by medical provider and within scope of practice, provide patient education.

Environmental Services:

• Contributes to the overall cleanliness and appearance of personal work space and department.
• Monitors supply levels in exam rooms and stock room and requests when needed.
• Maintains all radiology equipment. Evaluates all equipment for damage or maintenance needs and reports when needed.

Skills:

• Communication Excellence
• Knowledge and ability to work in accordance with accepted radiological and clinical standards
• Ability to work tactfully and effectively with patients, family members, other employees and physicians.
• Strong customer service
• Quality Focus

Experience/License/Certification:

• Minimum Education: Graduate of a medical assistant program
• Work Experience: Previous experience in medical practice is preferred
• Required License/ Certification/Registration: Certification by the American Registry of Radiologic Technologists. Basic Life Support Certification