The Advanced Imaging Engineer - Specialist performs a variety of tasks including repair, calibration, inspection, testing, maintenance and troubleshooting of imaging and/or radiation oncology equipment to ensure safe and effective operations. Responsible for performing electrical safety tests on equipment. Resolve technical issues with equipment, often involving complex mechanical, electrical, and software components. Be a resource for staff members who will use equipment by bridging the gap combining technical expertise with understanding of imaging and/or radiation oncology delivery.
Lead, instruct, and assist less experienced Engineers and provide coaching and feedback to Engineer team members. In the absence of leadership, ensure team members are completing day to day operational requirements.
Essential Job Statements
Perform advanced troubleshooting and repair on assigned equipment.
Perform installation, validation and maintenance on assigned equipment.
Lead communications with customers and serve as escalation point for customer-related concerns including installs.
Own customer issues from dispatch or identification of issue to resolution.
Ensure equipment meets established safety and performance standards through rigorous testing and quality control procedures.
Adhere to strict safety protocols and regulatory requirements related to the use of equipment.
Assist in the procurement, installation, commissioning and maintenance of new technology for delivery.
Partner with the customer and recommend value-added services that will help the customer.
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
Proactively communicate with unit managers when expenses for repairs will impact their budget.
Keep up to date with vendor information and market trends.
Participate in advanced training for specific vendor and model equipment that may require travel to locations outside the local area for extended periods of time.
Lead, instruct, and assist less experienced Engineers and provide coaching and feedback to team members.
In the absence of leadership ensure Engineering team members are completing day to day operational requirements.
Demonstrate strong understanding of expense management and approval process.
Patient Population
Not applicable to this position.
Employment Qualifications
Required Education:
Associate’s in Engineering or related field.
Or combination of experience and education in lieu of related degree.
Preferred Education:
Bachelor’s in Engineering or related field.
Licensure/Certification Required: None
Licensure/Certification Preferred: None
Minimum Qualifications
Years and Type of Required Experience
Minimum of four (4) years’ experience in the repair and/or maintenance of electronic equipment and/or medical equipment associated with Imaging.
AND
Minimum of two (2) years’ experience in the repair and/ or maintenance of Advanced Imaging and/or Radiation Oncology equipment involving at least 2 major imaging contracted vendors utilized at VCUHS.
Other Knowledge, Skills and Abilities Required:
Full understanding of electrical principles and theory, Electrical Safety, Basic electrical instrumentation care and use, and basic understanding of healthcare structure and environment.
Basic understanding of Microsoft Applications and understanding of computer functions.
Sound knowledge of software applications relevant to Advanced Imaging and/or Radiation Oncology equipment involving major imaging contracted vendors utilized at VCUHS.
Complete understanding of the networking of the equipment to internal and external systems.
Other Knowledge, Skills and Abilities Preferred:
Understand the advance electronics and networking that is required for advanced imaging systems.
Complete understanding and broad application of technical principals, theories and concepts in primary equipment and working knowledge of related equipment.
Thorough understanding of system architectures, both software and hardware components that support system troubleshooting and repairs.
Working knowledge of operating system, system communications, and device networking with the ability to utilize and manage system logging and error reports.
Working Conditions
Periods of high stress and fluctuating workloads may occur.
General office environment.
May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
Required to car travel to off-site locations, occasionally in adverse weather conditions.
Long-distance or air travel as needed- not to exceed 10% travel.
May be exposed to high noise levels and bright lights.
May be exposed to limited hazardous substances or body fluids. *
Prolonged periods of working alone.
* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.
Physical Requirements
Physical Demands: Lifting/ Carrying (0-50 lbs.), Lifting/ Carrying (50-100 lbs.), Push/ Pull (0-50 lbs.), Push/ Pull (50-100 lbs.), Stoop, Kneel, Squat, Bending
Work Position: Sitting, Walking, Standing
Additional Physical Requirements/ Hazards
Physical Requirements: Manual dexterity (eye/hand coordination), Perform shift work, Hear alarms/telephone/taperecorder, Reach above shoulder, Repetitive arm/hand movements, Finger Dexterity, Color Vision, Acuity - far, Acuity - near
Hazards: Depth perception, Use of Latex Gloves, Exposure to toxic/caustic/chemicals/detergents, Exposure to moving mechanical parts, Exposure to dust/fumes, Exposure to potential electrical shock, Exposure to x ray/electromagnetic energy, Exposure to high pitched noises, Gaseous risk exposure
Mental/Sensory – Emotional
Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking
Emotional: Steady Pace, Able to Handle Multiple Priorities, Noisy Environment, Able to Adapt to Frequent Change
Days
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
We are a strong, passionate team of more than 12,500 who take pride in caring for every person who comes through our doors. We lift each other up so we can provide the very best and safest care to those who need us most. Together. Every day.
With the support of our university, we make up an academic medical center committed to excellence in patient care, innovation and training tomorrow’s health care workforce. We continue to educate, research and evolve – staying on the cutting edge of care.
As a community of innovators, every team member can contribute a spark of ingenuity igniting a force to discover the next cure, hold the next hand, solve the greatest challenges and create the health care of tomorrow.
We foster an atmosphere of respect and welcoming for all communities. We infuse our teams with diverse talent that inspires everyone to contribute openly and freely, maximizing their impact and creating meaningful change for our patients and community.
Join our team and help us create a new kind of patient experience. Join VCU Health.
EEO Statement:
VCU Health System strictly prohibits and does not tolerate discrimination against, or harassment of, team members, applicants, or any other covered persons because of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex (sexual orientation, gender identity or expression and pregnancy), protected veteran status, marital status, genetic information, or any other protected characteristics under applicable federal, state, or local law.
Pay Transparency Provisions:
VCU Health System complies with the Pay Transparency Provisions.
