Job Description

Responsible for assisting guests with all aspects of room requests and general information, and running all required reports.

• Coordinate room distribution and balance of room types

• Ensure room activity is appropriately and accurately compiled

• Track and correct room discrepancies between Housekeeping and the Front Desk

• Ensure rooms are assigned according to set policies and procedures

• Review daily arrival list, assign rooms and suites close together (when possible) for groups and multiple reservations

• Review three (3) day arrival list and complete room blocking for future arrivals

• Enter room assignments and changes into the computer as they occur

• Complete and distribute appropriate forms for each transaction implemented

• Create computer reports noting room activity and availability as specified in the Front Desk manual

• Cancel all non-guaranteed reservations at specified times

• Answer office phone lines and direct calls appropriately, or handle situation if capable and authorized

• Fulfill pre-registration duties as needed and when time permits

• Review credit limit report for both cash and credit cards and call for additional authorization for referrals and denials and advise Shift Supervisor of any problems

• Check out and update express checkouts

• Perform front desk clerk duties when needed and required

• Advise Housekeeping and Engineering of room repairs or problems

• Run reports as needed

• Verify out of order/off the market rooms daily

• Exemplify our core values, family style service, our mission and vision

• Exemplify our DEI (diversity, equity, inclusion) culture

• Perform other job-related duties as assigned

• Ability to perform basic math
• Ability to understand and comply with all Company and departmental rules, regulations, policies and procedures
• Ability to establish and maintain effective working relationships with staff and Guests
• Good working knowledge of computer software to include MS Word, Excel
• General Office Experience Preferred
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

• Work may be performed in an area, which may be unusually noisy and crowded

• Mobility to include bending, reaching, prolonged standing and walking, accessing and lifting items from floor level to six feet high

• Normal sense of smell, touch, sound and vision range

• Eye/hand coordination and manual dexterity

• Work area is subject to variable temperatures

• May be subject to smoking environment and moderate noise

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.