Job Description

Job Title: Zone Manager
Location: Chester
Contract: Casual / Zero Hours (flexible shifts)

✨ Join the Operations team at Chester Race Company - Zone Manager ✨

We’re looking for confident, experienced, passionate and people-focused Zone Managers to join our race day and major events operation at Chester Racecourse

As an Zone Manager, you’ll play a critical leadership role on race days and events, taking ownership of a designated area and ensuring an outstanding guest experience from arrival to departure. You’ll act as the link between operational teams, contractors and management on the ground, keeping standards high, teams supported, and the operation running smoothly.

This is a hands-on, fast-paced role, ideal for someone who thrives in live environments and enjoys leading teams in front-line operational settings, with the guest experience being at the heart of everything that you do!

This is a unique and exciting opportunity to be part of a wide variety of events – from thrilling race days at Chester Racecourse, to concerts and events.

Why join us?
💸 Get paid weekly – every Friday
🏆 Recognition and reward schemes to celebrate your hard work
🙌 Earn while having fun and working with friends
✨ Be part of prestigious events and iconic venues
📲 Enjoy total flexibility with shifts managed easily through our app

About Chester Race Company:
Chester Race Company Ltd is one of the North West’s best-known and most-admired brands. It is an evolving organisation with a broad portfolio but retaining Horseracing at its core. The Company operates three racecourses, Chester, Bangor-on-Dee and Musselburgh, in Scotland. At Chester, we also own and operate - a hotel, a vibrant pub and have other property interests in the city. Not to mention our in-house caterers, Horseradish and our staffing brand – Thyme People. With that much diversity in our business, no two days are the same.

General responsibilities:

• Take ownership of the safe, effective, and high-quality delivery of your designated area on event days

• Complete pre-event and close-down checks, escalating risks and readiness issues as required

• Lead and coordinate cross-functional teams to deliver a seamless guest experience

• Maintain excellent presentation, cleanliness, and operational standards at all times

• Manage guest flow and crowd movement to ensure safety and positive experiences

• Act as a visible, proactive leader, supporting guests and resolving issues on the ground

• Monitor live operations, escalate risks, and support incident management

• Capture feedback and insights to support continuous improvement

• Champion a guest-first, safety-led culture

What We’re Looking For:

• Experience in operational leadership within events, hospitality, sport, or high-footfall environments

• Strong focus on guest experience and presentation standards

• Calm, decisive problem-solver in fast-paced live settings

• Confident communicator able to lead diverse teams and stakeholders

• Hands-on, resilient, and comfortable working outdoors

• Flexible availability, including evenings and weekends

• Previous major event or venue experience is desirable

• This role requires you to be over the age of 18

Pay Rates (inclusive of holiday pay):
💷 £22.42 per hour

Shifts & Availability:
Your schedule, your choice! With our easy-to-use staff app, you’re in control of when you work.
Most shifts take place during evenings and weekends, giving you flexibility to fit work around your lifestyle.

If you have strong operational leadership experience and want to be part of delivering world-class race days and events, please apply below!