Job Description
What Will I Be Doing?
As a Receptionist, you will perform the following duties to the highest standards:
• Deliver a consistently high level of customer service and act as a brand ambassador for Hilton.
• Provide a seamless reception experience, including accurate and efficient check-in and check-out procedures.
• Respond to Guest enquiries, requests, and concerns promptly to achieve positive outcomes.
• Maintain full knowledge of hotel room categories, rates, packages, promotions, and facilities.
• Maximize room occupancy by using effective up-selling techniques and promoting hotel services.
• Complete audit procedures and support Night Audit operations when required.
• Accurately operate front office systems and property management software in line with hotel procedures.
• Handle cash, credit card, and foreign currency transactions in accordance with the hotel credit policy.
• Communicate relevant Guest feedback and operational issues to the Front Office Manager and Reception Supervisors.
• Attend required training sessions and support the training and development of Night Team members.
• Comply with hotel security procedures, fire regulations, and all health and safety requirements.
• Follow Hilton brand standards, policies, and procedures at all times.
• Support other departments when needed and maintain effective interdepartmental relationships.
What Is It Like to Work for Hilton?
Hilton is the leading global hospitality company, offering world-class service across an extensive portfolio of brands—from luxurious full-service hotels and resorts to focused-service and extended-stay options. For nearly a century, Hilton has delivered outstanding hospitality experiences to Guests worldwide.
Our vision, “to fill the earth with the light and warmth of hospitality,” inspires our Team Members to create memorable moments every day. At Hilton, our people are at the heart of everything we do, and we are committed to supporting your growth, development, and success
What Are We Looking For?
A Receptionist serving Hilton brands is always working on behalf of our Guests and collaborating with fellow Team Members. To succeed in this role, you should demonstrate:
Essential Skills and Behaviors
• Commitment to delivering a high level of customer service.
• Positive attitude with strong communication and interpersonal skills.
• Professional grooming and presentation in line with brand standards.
• Ability to work independently or as part of a team.
• Competent IT skills and confidence using hotel systems.
Preferred Qualifications
• Previous experience in a customer-focused or hospitality environment.
• Experience handling cash and financial transactions.
• Willingness to learn, develop, and support team success.
