Job Description

As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.

About The Role

As an Medical Assistant at Carbon Health, you will provide direct clinical and administrative support to patients and providers in a fast-paced outpatient setting. This hourly, full-time position is ideal for someone with at least 1 year of experience who is comfortable performing patient triage, supporting basic diagnostic procedures such as EKGs, and managing front desk responsibilities with a strong focus on customer service. You will play a key role in ensuring efficient clinic operations, accurate documentation, and a positive patient experience, while collaborating closely with physicians, nurses, and other care team members.

What You'll Do

• Greet patients and visitors in a professional, courteous manner and provide high-quality customer service throughout the visit
• Perform patient intake and triage, including obtaining and documenting vital signs, medical history, current medications, and chief complaints
• Assist providers with examinations, procedures, and treatments within the scope of a Medical Assistant
• Perform and document routine diagnostic tests such as EKGs according to established protocols and quality standards
• Prepare examination rooms, ensuring cleanliness, appropriate supplies, and proper equipment setup before and after each patient visit
• Support front desk operations, including answering phones, scheduling appointments, verifying insurance, and collecting co-pays and required forms
• Accurately enter and update patient information in the electronic health record (EHR) system while maintaining confidentiality and data integrity
• Provide patient instructions and education as directed by providers, ensuring patients understand follow-up care and next steps
• Coordinate referrals, lab work, imaging, and other ancillary services as requested by providers
• Follow infection control, safety, and quality guidelines to maintain a safe environment for patients and staff
• Assist with inventory management, including stocking and tracking medical and office supplies
• Collaborate with physicians, nurses, and other team members to support efficient clinic workflows and a positive patient experience
• Adhere to all organizational policies, regulatory requirements, and professional standards relevant to the Medical Assistant role

Qualifications

• High school diploma or equivalent
• Completion of an accredited Medical Assistant program or equivalent on-the-job training
• Minimum of 1 year of experience as a Medical Assistant in an outpatient, clinic, or similar healthcare setting
• Demonstrated experience performing patient triage, including vital signs, histories, and documentation
• Experience performing EKGs or willingness to be trained and become proficient in EKG procedures
• Proficiency with front desk duties, including scheduling, check-in/check-out, and basic insurance verification
• Strong customer service skills with the ability to interact professionally and compassionately with patients, families, and staff
• Basic computer skills and familiarity with electronic health record (EHR) systems
• Knowledge of standard medical terminology, clinical workflows, and office procedures
• Ability to prioritize and manage multiple tasks in a busy clinical environment with attention to detail and accuracy
• Strong verbal and written communication skills in English
• Ability to maintain patient confidentiality and comply with HIPAA and organizational privacy policies
• Ability to stand, walk, and move between exam rooms for extended periods, and to lift or position patients and equipment as required for clinical duties