Job Description

As a Quote Writer at G&W Equipment based out of our Charlotte, NC branch, you will be responsible for researching and adding parts to service quotes and estimating the labor hours required to perform a job for customer approval. You will be expected to work closely with customers, technicians, and service teams to support day-to-day operations and keep jobs moving forward.

This role is part-time and is expected to work 30 hours per week.

Primary Duties and Responsibilities

• Responsible for producing accurate quotes for all service and parts jobs requested by the customer or the assigned branch and sending to the branch and the customers.
• Review the equipment and work required from the quote requests, and parts need, research pricing, and quote forklift fleet account billing.
• Interact with internal and external customers to answer questions, provide support, and educate clients about the company’s products, services and offers.
• Set values on all trades (parts, service, labor, etc.) with analysis and adjustments to the competitive market.
• Responsible for notifying the branch service coordinators and technicians on any estimates approved by customer.

Job Requirements

• Minimum of 2 years of experience working in dealership, preferably with service or warranty background.
• Extensive knowledge of the material handling industry as well as experience in the wholesale market preferred.
• Self-starter who can work independently or in a team.
• Pleasant demeanor with excellent customer service and communication and follow-up skills.
• Able to effectively manage time and multiple priorities.
• Proficient with Microsoft Suite systems and other computer programs; Microsoft Dynamics 365, Equipsoft and Tinnacity experience preferred.