2026-3753
Technical & Services - Technical & Services - Parts & Service Assistant
Quotation Clerk M/F
Unlimited-term contract
Full-time
The purpose of this position is to assist the aftermarket team to ensure best management practices are followed in all areas of responsibility regarding meeting key performance criteria, service delivery objectives, procedures and actions, promoting a customer-oriented service and to implement and uphold actions in line with company strategic vision.
Key Performance Areas:
(Essential Duties & Responsibilities)
Compiling Quotations and submitting to the customer within 24 hour
Follow up on submitted quotes (3x per quote)
Customer satisfaction.
Feedback daily to managers
Compile weekly Quote report
Support the team to achieve predetermined targets
Foster and maintain dedication to service excellence in every aspect of work carried out
Ensure timeous feedback / communication to customers
Processing of invoices, creating order numbers, updating of records on Kerridge system
Ensuring that jobs are opened and closed as per company standards, accurate and timeous processing of invoices,
Generating order numbers for both internal and external customers,
Accurate and timeous processing of technician / mechanic time sheets, etc.).
Various specific administrative tasks relating to invoices
Managing service schedules are included in this area of responsibility if required
Providing scheduled (monthly, weekly and daily)
Ad-hoc reports as might be requested by department / manager or supervisor and / or product support engineer / foreman.
Required Minimum Knowledge, Skills Education / Training and Experience Requirement(s):
Grade 12 / Matric + 3 years relevant experience
Advanced / Expert Computer literacy in MS Outlook, Word and Excel
Minimum of 3 years’ experience in a similar position
Forklift technical knowledge
Preferred Knowledge, Skills Education / Training and Experience Requirement(s):
Experience working on the Kerridge system essential
An Analytical person who pays attention to the finer detail
Maintaining and updating information on database
Top 10% employee in their current work placement (As rated by their current and or previous manager)
Africa, South Africa
11 Gross Street Tunney Industrial Estate Elandsfontein
1 - Matric
4 to 6 years
The CFAO Group contributes to growth and industrialisation in Africa while catering to the continent's emerging middle class.
With revenues of more than €6.9 billion, access to 47 of the continent's 54 countries and 21,000 employees, CFAO is a key player in mobility, healthcare, consumer goods, infrastructure and energy.
The Group partners with leading international brands and covers the entire value chain – imports, production and distribution – in line with the best international standards, drawing on 170 years of hands-on knowledge and local expertise.
CFAO pursues a twofold strategy, focusing on manufacturing to promote local production, and distribution through its distribution network, Africa’s largest, to offer tailored, affordable products and services to people across the continent.
With Africa For Africa
