Job Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Manager assists with supervising and running the day-to-day operations of the QSR counters.

The QSR Manager is responsible for the daily operations and overall performance of the Quick Service Restaurant (QSR) business. This role emphasizes operational excellence, financial performance, and team execution while ensuring compliance with food safety, coffee service, and production standards. Reports directly to the Store Operations Manager and supervises the QSR staff of service leads, baristas and sales associates.

• Maintains a steady leadership presence on the floor during peak periods, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly, efficiently, and high hospitality standards are met
• Drive accountability for performance, food safety, and operational execution across the team
• Supervise and support Assistant Manager and hourly team members.
• Build and manage team schedules in alignment with labor budgets and productivity targets
  
  Monitor and manage cost of goods (COGS), waste, and overall financial performance
• Oversee ordering, inventory management, and vendor coordination, with emphasis on coffee and beverage supplies
• Monitor production consistency for all menu items, including specialty coffee and beverage offerings
• Review and analyze weekly reports (sales, labor, productivity) and implement action plans as needed.
• Partner with HR and Store Leadership on hiring, training, and staffing decisions
• Ensure full compliance with Serve Safe standards and Bassett, health, safety, and sanitation protocols
• Partner cross-functionally with other department leaders to ensure operational alignment, supporting store-wide initiatives and operational priorities
• Performs other duties as required or assigned

Qualifications

• 3+ years of experience in food service or retail operations leadership.
• Serve Safe and Bassett certification required
• Hands-on experience with Italian coffee service, Bassett coffee production, and QSR food production
• Strong understanding of labor management, inventory, and financial controls
• Ability to thrive in a fast-paced, high-volume environment

Compensation for this role is $60,000-$65,000 per year.

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, and cash register

Additional Information

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.