Job Description

Are you ready to make a meaningful impact with a company that values your technical ambition?

Join us and experience a company where your contributions truly make a difference!

Queue Coordinator needed immediately!

Must have TS/SCI with active polygraph.

Hours:

Sun - Thurs, 2pm to 10pm, day training

Position Description:

Ticket Management - Workflow Coordinator

• Serve as a central point of contact for ticket routing, providing support via telephone chat, and email to customers and technicians.
• Validate incoming tickets to ensure they are complete, accurate and compliant with established documentation and workflow standards.
• Monitor queues and SLA's, prioritizing and assigning tickets according to urgency, impact, and reamaining SLA time.
• Track progress of assigned work, following up with technicians or teams to prevent SLA breaches.
• Escalate complex, high-impact , or stalled tickets to higher-level support or management, following defined paths.
• Collaborate with support teams to improve ticket quality, routing accuracy, and overall workflow efficiency.

Education Requirements:

HS/GES and 10 years of experience, OR

BS and 5 years of experience.

Mandatory Skills:

Interpersonal skills

Support IT

Desired Skills:

MS Office Suite

Approximate Salary Range: $86,800- $98,200

A variety of factors impact the final salary offered, including, but not limited to, geographic location, contract labor categories and wage rates, relevant work experience, specialized skills and competencies, education, and certifications.

401(k) with 6% company match - VESTS IMMEDIATELY

Medical Insurance (with HSA and HRA options)

Dental and Vision Insurance

Life and Disability Insurance

Complimentary Identity Theft Protection

Tuition/Certification Reimbursement

Paid Time Off

Referral bonuses

And more!

Apply to dmagruder@flashtg.com or through our website at

https://flashtg.com/flash-technology-careers/ or www.flashtg.com.

At Flash Technology Group, we truly care about our team, offering flexibility for a balanced life, competitive compensation, and a robust benefits package that supports you and your family. We prioritize well-being with premium healthcare, financial and family support, retirement planning, and ongoing learning. We’re committed to your growth and happiness!

Flash Technology Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other protected characteristic.