Must have TS/SCI with active polygraph.
Ticket Management- Workflow queue Coordinator.
*Serve as a point of contact for ticket routing, providing support via telephone, chat and email to customers and technicians.
*Validate incoming tickets to ensure they are complete, accurate and compliant with documentation and workflow standings.
*Monitor queues and SLAs, prioritizing and assigning tickets according to urgencyand impact, and remaining SLA time.
*Track progress of assigned work, following up with technicians or teams to prevent SLA breaches.
*Escalate complex, high-impact, or stalled tickets to higher-level support or management, following defined paths.
*This is mission essential work, so may include work on holidays if needed.
No cert required.
HS or GED and 10 years of experience
OR
BS and 5 years of experience.
Must have excellent interpersonal skills and communication abilities.
Must have MS Office Suite experience.
Approximate salary range: $86,800-$103,000
A variety of factors impact the final salary offered, including, but not limited to, geographic location, contract labor categories and wage rates, relevant work experience, specialized skills and competencies, education, and certifications.
And more!
+++Can also apply to www.flashtg.com or send resume directly to dmagruder@flashtg.com.
At Flash Technology Group, we truly care about our team, offering flexibility for a balanced life, competitive compensation, and a robust benefits package that supports you and your family. We prioritize well-being with premium healthcare, financial and family support, retirement planning, and ongoing learning. We’re committed to your growth and happiness!
Flash Technology Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other protected characteristic.
Flash Technology Group LLC is a Woman-Owned Small Business actively involved in Cyber Security, Cloud Computing, Network and Systems Engineering, as well Curricula Design and Development, and Instructional Systems Design, aggressively developing effective intelligence solutions and providing decisive information advantages and expertly engineering, and developing systems to defend against, exploit, and attack threats to our clients to accomplish their goals through an extensive array of technology management expertise and services. We support the lifecycle process through the development, implementation, and management of all types of enterprise systems, enabling our customers to accomplish their missions and goals. Our professional team consists of individuals possessing advance education, affiliations, and certifications, providing a comprehensive range of system engineering services for various critical mission systems and Data Center Environments, including application hosting, security engineering, storage, and secure network operations support.
