DHL

Query Handling Backline Advisor (Finance)

DHL  •  Istanbul, TR (Onsite)  •  4 hours ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

The Job:
  • Analyze and resolve customer queries related to invoicing, collections, customer accounts and financial processes in a timely manner.
  • Collaborate effectively with Customer Service, Sales, Operations, Credit Control and other relevant teams.
  • Identify root causes of financial issues and develop sustainable solutions to prevent recurrence.
  • Perform pre- and post-billing checks; analyze system-generated errors and alerts and take appropriate action.
  • Respond to financial queries from other countries and coordinate Türkiye-related topics with global teams.
  • Provide regular feedback to Sales, Credit Control and management on the resolution of financial issues.
  • Contribute to achieving individual and team targets.
  • Participate in continuous improvement initiatives and platforms such as Gemba Walks and First Choice.
  • Take an active role in global finance projects and provide support when required.

The Person:
  • Bachelor’s degree, preferably in Business Administration, Economics, Finance, Engineering or a related field.
  • Proficiency in English.
  • Experience with ERP systems such as SAP is preferred.
  • Proficient in MS Office applications.
  • Strong analytical thinking and problem-solving skills.
  • Strong ability to analyze financial data with a high level of attention to detail.
  • Strong communication and stakeholder management skills.
  • Effective prioritization and time management skills.
  • Team-oriented and customer-focused mindset.
  • Strong root-cause analysis and continuous improvement mindset.
  • Accountable, results-oriented and willing to take initiative when needed.
DHL

About DHL

DHL is the leading global brand in the logistics industry. Our divisions offer an unrivaled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management.

With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as "The logistics company for the world".

DHL is part of DHL Group.

Privacy notice

https://group.dhl.com/en/data-protection.html

Industry
Transportation & Logistics
Company Size
10,000+ employees
Headquarters
Bonn, DE
Year Founded
Unknown
Website
dhl.com
Social Media