Job Description

The North America Quality organization is seeking a Control Tower Manager to lead a high-impact team based at the Headquarters & Technical Center in Auburn Hills, MI.

This leadership role is responsible for driving the identification, investigation, and resolution of warranty-related issues impacting customer satisfaction. The Manager will lead a cross-functional team and collaborate closely with Engineering, Supplier Quality, Manufacturing, and Service organizations to ensure timely root cause identification and resolution of field concerns.

The ideal candidate is a strong people leader with deep automotive quality experience and a passion for continuous improvement, data-driven decision-making, and delivering best-in-class customer outcomes.

Key Responsibilities:

• Lead, develop, and mentor a team responsible for warranty issue identification, triage, and early-stage problem-solving
• Drive the identification and analysis of field issues through part inspections, vehicle evaluations, and data insights
• Establish priorities and ensure effective validation of clean points and assignment of responsible functional areas
• Oversee and approve triage recommendations, ensuring clear and actionable handoff to downstream engineering and quality teams
• Partner cross-functionally with Engineering, Supplier Quality, Manufacturing, and Service to ensure alignment and timely issue resolution
• Implement and sustain continuous improvement initiatives to enhance quality processes, response times, and problem resolution effectiveness
• Monitor key performance indicators (KPIs) and drive accountability to meet organizational quality targets
• Support a culture of accountability, collaboration, and innovation within the team

Qualifications

Basic Qualifications:

• Bachelor’s degree in Engineering
• 8+ years of experience in Product Engineering, Quality, or a related discipline
• 2+ years of leadership experience, including direct team management
• Strong problem-solving skills with experience in root cause analysis methodologies
• Excellent written, verbal, and presentation skills
• Broad automotive systems knowledge
• Experience working in a team-oriented, cross-functional environment
• Proficiency in Microsoft Office applications, including Excel and PowerPoint

Preferred Qualifications:

• Master’s degree in Engineering or a related field
• Shainin RedX Black Belt or equivalent advanced problem-solving certification
• Six Sigma Green Belt, Kepner-Tregoe, or similar
• Design for Six Sigma (DFSS) experience
• Project Management certification (PMP or equivalent)
• Working knowledge of TeamCenter or similar PLM systems
• Strong understanding of GD&T and engineering drawings
• Experience in testing, validation, or test method development