Job Description

Accountable for customer complaint investigations and outcomes. Coordinate servicing, issues replacements or credits to customer.

MAJOR RESPONSIBILITIES:

• Run trending reports of complaints and initiate corrective action requests.

• Update complaints in the SAP Complaint System. Ensure complaint are logged accurately and closed.

• Perform product complaint investigation through sample performance testing, image evaluation, historical data analysis and/or other complaint investigation techniques. Based on these investigations, suggests product improvements.

• Write complaint investigation summary letters to the individuals that reported the issues.

• Issue credits, coordinate servicing, replacement orders, and/or RGA’s as required for complaint resolution.

• Follow up with sales force on outstanding issues following the time frames established in written procedures.

• Coordinate and track rework/stock checks of product as required in response to complaints.

• Maintain compliance with QST and ISO regulations and Medline policies and procedures.

Education:

• High School Diploma or equivalent.

Knowledge / Skills / Abilities:

• Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction.

• Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines.

• Experience with Microsoft Office Suite.

PREFERRED JOB REQUIREMENTS:

• 1+ year of experience in Quality Assurance and Quality Control in a FDA regulated industry.

• Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction.

• Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines.

• Experience with Microsoft Office Suite

• FDA regulated industry experience.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$21.25 - $30.75 Hourly

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.