Job Description

QUALITY SYSTEMS & TRANSFORMATION MANAGER

Perfecto Tool & Engineering | Anderson, Indiana

At Perfecto, we are building something bigger than a traditional quality department.

Our Core Purpose is simple:

We serve our partners by manufacturing innovative solutions with precision craftsmanship.

Our BHAG is ambitious:

By 06/30/2035 Perfecto is the center of a smart manufacturing collective.

To achieve that vision, we are investing in leadership, systems, technology, and operational excellence.

We are seeking a Quality Systems & Transformation Manager to lead the next chapter of Perfecto's quality journey.

This is not a maintenance role.

This is a transformation role.

MISSION OF THE POSITION

The Quality Systems & Transformation Manager is responsible for building, leading, and continuously improving the systems that ensure Perfecto consistently delivers products that meet customer, engineering, and quality requirements.

The successful candidate will rebuild and strengthen our Quality Management System, establish effective process controls, elevate workforce competency, improve customer confidence, reduce quality spills, and create a culture where quality is owned by everyone throughout the organization.

This role combines strategic quality leadership with hands-on execution.

Initially, the position will spend approximately 10-30% of its time supporting inspection activities while building the systems, controls, standards, and infrastructure needed to scale the quality organization. As Perfecto grows and adds dedicated quality resources, the role will increasingly focus on quality systems leadership, organizational development, customer quality, and continuous improvement.

Success is measured not by audits passed or reports generated, but by measurable improvements in customer experience, process capability, organizational discipline, and business performance.

WHY THIS ROLE EXISTS

Perfecto is not looking for someone to maintain an existing mature quality system.

We are looking for someone who wants to build.

The right person has likely:

• Led quality transformation initiatives
• Rebuilt processes or systems that were underperforming
• Established meaningful CAPA systems
• Improved customer quality performance
• Reduced recurring quality issues
• Introduced accountability into organizations where quality was inconsistent
• Influenced change without relying solely on organizational authority

If you are energized by fixing problems, building systems, developing people, and creating lasting change, this role may be for you.

WHAT YOU WILL OWN

Quality System Leadership

• Own the overall effectiveness of Perfecto's Quality Management System.
• Lead ISO 9001 certification, audits, compliance activities, and registrar interactions.
• Develop and improve procedures, standards, controls, and documentation.
• Implement practical systems that improve operational performance rather than create bureaucracy.

Quality Transformation

• Assess current-state quality performance and identify systemic weaknesses.
• Develop and execute a quality transformation roadmap.
• Establish sustainable quality processes and management rhythms.
• Drive measurable reduction of customer escapes, scrap, rework, and recurring defects.

CAPA & Root Cause Excellence

• Lead significant customer and internal quality investigations.
• Ensure disciplined containment, root cause analysis, corrective action, and effectiveness verification.
• Implement robust CAPA processes that eliminate recurrence.
• Coach leaders and team members in structured problem solving.

Customer & Supplier Quality

• Lead customer quality communications and recovery activities.
• Support customer audits and quality reviews.
• Partner with suppliers to improve incoming quality performance.
• Develop containment and recovery plans when quality issues occur.

Workforce Competency & Training

• Establish qualification and certification requirements where appropriate.
• Help define what good looks like throughout manufacturing operations.
• Develop systems that ensure quality requirements are understood and followed.
• Partner with Operations to improve process adherence and accountability.

Inspection & Verification

• Support dimensional inspection activities as required.
• Oversee inspection planning and quality control methods.
• Assist with measurement strategy, metrology, CMM utilization, and problem investigation.
• Ensure inspection resources are aligned with business requirements.

WHAT SUCCESS LOOKS LIKE

Within the first year, the successful candidate will help Perfecto achieve measurable progress in:

• Customer quality spill reduction
• CAPA effectiveness and closure discipline
• Workforce qualification and competency
• In-process inspection and control systems
• ISO 9001 system maturity
• Quality dashboard visibility
• Scrap and rework reduction
• Organizational ownership of quality outcomes

WHO WE ARE LOOKING FOR

The ideal candidate may currently hold titles such as:

• Quality Systems Manager
• Manufacturing Quality Manager
• Quality Assurance Manager
• Senior Quality Engineer
• Continuous Improvement Manager
• Operational Excellence Manager
• Quality Transformation Leader

We are far more interested in demonstrated transformation experience than job titles.

Requirements

REQUIRED EXPERIENCE

Manufacturing Quality Leadership

• 7+ years of progressive quality leadership experience within manufacturing.
• Experience in custom manufacturing, precision machining, tooling, fabrication, automation, assembly, machine building, or similar industrial environments.

Quality Systems

• Strong experience with ISO 9001 systems.
• Experience developing, rebuilding, or substantially improving Quality Management Systems.
• Experience leading internal and external audits.

Root Cause & Improvement

Working knowledge of:

• CAPA
• 8D
• 5 Why
• Fishbone Analysis
• FMEA
• SPC
• MSA
• Process Control Methods

Technical Manufacturing Knowledge

• Ability to read and interpret engineering drawings.
• Strong understanding of GD&T.
• Familiarity with manufacturing processes and inspection methods.
• Working knowledge of metrology and measurement systems.

Leadership

• Ability to influence change across departments.
• Comfortable holding difficult conversations.
• Able to balance accountability with coaching.
• Strong organizational and communication skills.

PREFERRED EXPERIENCE

• Precision machining environment
• Tool and die manufacturing
• Aerospace, defense, medical, automotive, or industrial manufacturing
• Customer-facing quality leadership
• Supplier quality development
• CMM programming or advanced metrology experience
• ASQ certifications (CQE, CQA, CQM, CQI)
• Quality transformation or turnaround experience

AUTHORITY OF THE ROLE

This position has independent authority to:

• Stop production when quality risk exists
• Quarantine nonconforming product
• Block shipment of nonconforming product
• Require corrective action
• Mandate retraining or recertification
• Escalate unresolved quality issues to executive leadership
• Recommend process and system changes necessary to protect customers and the business

WHAT MAKES SOMEONE SUCCESSFUL HERE

Successful candidates are builders.

They are not satisfied with simply maintaining the status quo.

They see defects as opportunities to improve systems.

They are comfortable working on the shop floor, in front of customers, and with executive leadership.

They have the courage to ask hard questions, challenge weak processes, and insist on standards while earning the trust of the organization.

Most importantly, they understand that quality is not an inspection function.

Quality is an operating system.