We are seeking a detail-oriented quality systems professional to serve as RLG's Quality Systems & Audit Lead. Reporting to the Senior Manager, Quality Systems, this role is the operational backbone of RLG's enterprise quality program, responsible for administering the corporate audit program, managing quality system KPIs and reporting infrastructure, operating the Operational Maturity Index (OMI), and sustaining the day-to-day mechanics of the OneRLG Quality Operating Model. Where the Senior Manager governs and sets direction, the Quality Systems & Audit Lead keeps the system running: scheduling audits, tracking findings, managing dashboards, coordinating CAPA workflows, and ensuring the enterprise quality function delivers on its commitments consistently and on time.
This role is an excellent fit for a quality professional who is operationally disciplined, analytically capable, and energized by building systems that others rely on.
Responsibilities:
Audit Program Administration
- Own the corporate internal audit schedule across all sites, certification types, and audit categories; maintain the master audit calendar and resolve scheduling conflicts proactively
- Coordinate audit logistics including site communication, pre-audit documentation requests, finding record management, and post-audit report distribution
- Maintain the enterprise audit findings register; track open findings, due dates, closure status, and escalation triggers across all sites
- Support the Senior Manager, Quality Systems and Regional Quality Managers in audit execution; conduct independent audits as capability and scope develop
- Ensure audit program records are complete, accurate, and audit-ready for third-party review at all times
OMI Administration
- Administer the Operational Maturity Index framework, including data collection, scoring, classification updates, and record maintenance
- Coordinate periodic OMI assessment cycles in collaboration with the Senior Manager; compile assessment inputs and produce classification outputs
- Maintain OMI history and trend data to support enterprise maturity analysis and resource allocation decisions
- Communicate OMI classification changes and supporting rationale to relevant regional and site stakeholders
KPI Management & Quality Reporting
- Own the enterprise quality KPI data infrastructure, including data collection cadence, source definitions, calculation methods, and reporting formats
- Produce the enterprise quality scorecard and dashboard on a regular reporting cadence; ensure data accuracy before each distribution
- Aggregate site-level quality performance data (nonconformances, complaints, CAPA aging, audit scores) into enterprise reporting summaries
- Identify reporting gaps, inconsistent data inputs, or emerging performance trends and surface them to the Senior Manager proactively
CAPA Workflow Coordination
- Administer the enterprise CAPA tracking system; ensure all open corrective actions have assigned owners, due dates, and current status
- Monitor CAPA aging and escalation triggers across the site network; flag overdue or stalled actions to Regional Quality Managers and the Senior Manager
- Coordinate CAPA effectiveness verification workflows in accordance with enterprise governance standards
- Maintain CAPA records in a state of audit readiness, including supporting evidence and closure documentation
Program Sustainment
- Maintain RLGOES and other enterprise quality platforms, including site records, certification status, and document version control
- Support the Enterprise Learning System by tracking issue submissions, knowledge article publishing, and cross-site communication workflows
- Coordinate enterprise quality calendar activities including management review scheduling, certification renewal tracking, and audit program milestones
- Provide analytical and project support to the Senior Manager for executive reporting, presentations, and special initiatives
The Ideal Candidate Will:
- Be highly organized with a track record of managing complex, multi-variable tracking systems without losing detail or missing deadlines.
- Approach data with rigor, building clean, consistent reporting that stakeholders can trust without having to verify the inputs themselves.
- Bring a continuous improvement mindset to program administration, identifying inefficiencies and building better processes over time.
- Communicate findings clearly and concisely to both operational and executive audiences.
- Be comfortable working independently in a distributed organization while staying closely aligned with the Senior Manager priorities.
Qualifications:
Required
- 4+ years of experience in quality systems, quality assurance, or operations in a manufacturing environment
- Demonstrated experience managing audit programs, CAPA systems, or quality management platforms in a structured setting
- Strong data management and reporting skills; ability to build, maintain, and present quality KPI dashboards and scorecards
- High organizational discipline; proven ability to manage multiple concurrent workflows and deadlines without losing detail
- Working knowledge of ISO 9001:2015 or equivalent quality management standard; internal auditor experience preferred
Preferred
- Experience administering quality management systems across multiple manufacturing sites
- Familiarity with food safety certification programs (SQF, AIB, IFS PACsecure) and associated audit documentation requirements
- Experience conducting or supporting internal audits; lead auditor certification is a plus
- Proficiency with data visualization or reporting tools such as Excel, Power BI, or Tableau
- Background in label, packaging, or converting manufacturing
Work Environment:
This role is primarily remote with regular travel (50%) to RLG manufacturing facilities to support audit execution, site assessments, and program activities across the network. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Resource Label Group, LLC (RLG) is a leading full-service provider of label and packaging solutions with a diverse product offering which includes pressure sensitive labels, shrink sleeves, RFID/NFC technology, sustainable product solutions, scent activation technology, pharmaceutical packaging and fulfillment services. Resource Label provides products and services for the food, beverage, chemical, household products, personal care, nutraceutical, pharmaceutical, medical device, and technology industries. With locations across the U.S. and Canada, RLG provides national leadership and scale to deliver capabilities, technologies, systems, and creative solutions that customers require.
