Job Description

Job DetailsJob Location: Quality Support Specialist (QSS) - Cincinnati, OHSalary Range: $25.00 - $30.00 HourlyJoin Our Team as a Quality Support Specialist (QSS)!
About CES:
Customer Engineering Services, LLC (CES) is a provider of Technical Services, specializing in product installation, preventative maintenance, on-site repairs, and helpdesk support for clients with inventory throughout the U.S. We currently have an exciting career opportunity for Quality Support Specialist.
As a Quality Support Specialist, you will play a vital role in assisting Walmart Associates and Management with directives from the Walmart Home Office and Fujifilm management. Your goal will be to ensure their customers' photo commitments are met with superior quality. You’ll promote quality awareness, provide training, and support operational excellence while fostering strong relationships within your assigned region.
Key Responsibilities:
Quality & Training Support:
Promote quality awareness with Walmart Management and Associates through operational and maintenance training of photo equipment and operations
Conduct store visits to provide training, certification, and ongoing support
Data Analysis & Improvement:
Review year-over-year sales trends, compare them to national averages, and identify areas for improvement
Work cross-functionally to improve program efficiencies and effectiveness
Relationship Management:
Build and maintain relationships within the assigned region by consistently engaging Market Managers using structured and approved methods
Provide updates, reports, and assistance to drive business goals
Technical Support:
Troubleshoot and diagnose photo equipment hardware and software issues, recommending appropriate corrective actions or services
Repair escalated service issues effectively and efficiently
Leadership & Collaboration:
Promote cross-team communication and foster a team-oriented environment at all levels of CES
Intervene in conflicts to improve communication, diffuse tension, and resolve problems
Administrative & Safety Compliance:
Meet all administrative deadlines and follow proper safety procedures at all times
Perform other related duties as assigned
QualificationsQualifications:
High School Diploma or GED required; 3–5 years of equivalent work experience in field service
Proficient with Google Business Services (Google Mail, Drive, Docs, Sheets) and Microsoft Office (Word, Excel)
Strong leadership and teamwork abilities
Excellent communication skills (verbal and written)
Effective time management and organizational skills
Experience managing client needs and working in high-pressure environments
Self-motivated with the ability to follow directions and work independently
Knowledge transfer skills and experience mentoring or training less experienced technicians
Working Conditions:
Primarily works in customer locations across a large geographical territory
Home office work for reviewing reports and planning territory visits
Ability to work evenings and weekends as needed
Physical Requirements:
Frequent standing, walking, stooping, kneeling, crouching, or crawling
Occasionally required to sit and climb or balance
Must lift and move equipment weighing up to 50 lbs
Use of ladders and limited workspace scenarios may be required
Extensive driving to client locations; visual acuity required for operating motor vehicles
Benefits and Perks:
Competitive Salary
Company-Paid Vehicle Provided
Comprehensive Insurance Offerings: Health, Dental, and Vision
401(k) Matching Program
Company-Provided Tool Kit, Cell Phone, and Laptop
Company Credit Card
Paid Short-Term/Long-Term Disability
Paid Life Insurance Policy
Paid Time Off (PTO)
Customer Engineering Services is an Equal Opportunity Employer.
CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
Apply today to join our team!