Job Description

The Quality Supervisor is responsible for organizing and scheduling the daily activities of the In-process and Final Inspectors. Ensures that customer and OFS specifications are met and that cable testing is prioritized by customer ship date. Assigns corrective action and final disposition of open hold tags, and follows up as necessary to ensure completion. Provides technical and hands on support to resolve quality issues.

Major Duties and Responsibilities

• Employees are expected to serve as role models for safe work practices and behaviors. This includes following established health and safety policies and procedures, maintaining a clean, organized work area, wearing, and properly storing all personal protective equipment (PPE), and actively engaging as a safety conscious worker with personal safety and wellness as a priority.
• Must be a champion of all Safety, Health and Wellness initiatives. Leads by example.
• Leads and directs the day-to-day activities of Quality Team Members and organizes workflow and scheduling.
• Develops, implements and maintains the activities of quality control systems.
• Oversees development and implementation of standards, methods and procedures for inspecting, testing and evaluating the precision, accuracy and reliability of company products.
• Makes recommendations for corrective action necessary to ensure conformity with quality specifications.
• Ensures finished products conform to customer and company standards and satisfy good manufacturing practices regulations.
• Defines and specifies the implementation of standards, methods and procedures for inspecting, testing and evaluating the precision, accuracy and reliability of company products.
• Monitors work group activities and status of cables at test area; help with troubleshooting and correction of problems; reviews cable and raw material testing procedures, test data, and documentation.
• Assists with the setup of testing procedures, testing, and training as needed.
• Assists product support areas in gathering and analyzing data.
• Conduct staff and employee meetings
• Administration of company policy, including discussion and review with team members regarding company policy issues and disciplinary action and review staffing and planning for current and future needs.
• Investigate and respond to Customer Complaints.
• Maintain all daily, weekly, and monthly reports, audits and documentation as required.
• Reviews paperwork of cable orders and raw material ready for testing; discusses the testing status in the Final Test Lab, Raw Materials Testing, and Product Qualification areas; determines priorities, schedules the work, and assigns work accordingly.
• Reviews, and as required prepares safety reports, disciplinary action, weekly time and attendance reports, vacation request, output reports, and procedure changes.
• Reviews and analyzes quality problems cited on hold/stop tags and follows up to ensure that the corrective action has taken place.
• Interviews job applicants (external and internal) for open quality inspector jobs.
• Works with the Human Resources Departments to implement and administer the Quality Department Training and Certification program and updates training records.
• Prepares and submits weekly time and attendance reports and updates and maintains weekly employee attendance reports.
• Reviews employee’s job performance and administers disciplinary action as required.
• Responsible for scheduling to maintain adequate staffing.
• Must be able to create an atmosphere of teamwork and ownership, and work with associates to help them develop the skills required to meet business objectives.
• Must have a broad knowledge of such functions as report preparation, workflow, equipment operation, equipment maintenance, quality standards, and team behavior.

Job Qualifications

Required:

• Bachelor’s degree in a technical or business discipline.
• 2 - 4 years quality experience or related area
• 5 - 7 years manufacturing experience, with strong emphasis on Quality Management
• 3 – 5 years proven experience in a leadership role leading and developing people
• Previous manufacturing experience at the supervisory or management level
• Able to motivate, influence, and train/develop people
• Strong interpersonal and communications skills (both written and verbal)
• Advanced Computer Skills: Microsoft Office Applications
• Excellent time management, setting priorities, motivational and organizational skills

Preferred:

• Bachelor’s degree in Engineering
• Experience in Fiber Cable Manufacturing.
• Strong background in managing labor, materials and cost.
• Knowledge of: Hoshin Kanri, SGA’s and LEAN Six Sigma principles.

Competencies

Safety Culture

Business Acumen

Effective Communication

Problem Solving/Analysis

Project Management

Strategic Thinking

Lean Manufacturing Experience

Decision Making Requirements

• Ability to organize and prioritize items which best meets the company objectives.
• Must be able to deal with multicultural personnel with diverse backgrounds and education.
• Ability to control cost without sacrifice of quality, safety and service.
• Must be able to train and delegate team members to cover all assignments.
• Ability to be available to address critical items in a timely manner (24/7).
• Must be aware of the needs of team members in order to better motivate.
• Must communicate thoroughly with all support operations and upper management.

Direction Given and/or Received

• Direction given on human relations issues.