Job Description

Key Responsibilities:

• Identify and institute corrective action investigations, determining root causes and defining corrective/preventive action measures.
• Interface with customer quality representatives concerning problems with quality assurance and assure that effective corrective action is implemented, including conducting internal and external audits and validation reports of CAR’s implemented.
• Support safety processes, requirements and culture.
• Support the ISO/9001-2015 & TL-9000 V R6.1/R5.5 certification process and maintaining quality System.
• Report to Branch Manager on quality issues, trends and losses. Managing monthly KPI reports for branch.
• Manage and conduct monthly Safety meetings and monthly audits and inspections of equipment.
• Manage and drive 5S housekeeping audits and reports.
• Drive Quality Management systems in QMS, CAR’s, Calibrations and EDOCS creation of team member’s profiles.
• Performing internal audits.
• Prepare quality control reports including data analysis, and maintain metric capture programs, trending activities and implementing the QC plan.
• Assuring products and processes meet required customer and internal quality standards and requirements for the branch.
• Maintain a Quality System meeting customer and registration system requirements.
• Conduct training to meet company and audit requirements
• Identify process and product deficiencies and research improvements.
• Perform calibrations as required, and maintain records.
• Set up and participate in QATs and meetings.
• Manage Temp service providers records for new and archived employees within our Edocs system.
• Keep information updated in the Quality Management Systems (QMS)
• Train/assist employees in department procedures and performance expectations.
• Motivate production/quality performances and document deficiencies.
• Lead continuous improvement initiatives to enhance quality and efficiency.
• Special projects as assigned.

Skills:

• Strong root cause and trend analysis reporting skills.
• Excellent analytical, problem solving, organizational, decisions making, and follow-up skills.
• Excellent written and verbal communication skills.
• Ability to create and deliver presentations.
• Excellent experience in Excel, Word, and Power Point - will need to be able to chart and graph trends, create metrics, and track and monitor data
• Ability to work independently and as a team player.
• Must be able to communicate with all levels of management.
• Must be detail oriented
• Must be flexible in work duties and schedule.

Experience:

• 3-5 years of Quality management experience, preferably in a Distribution/Warehouse center environment.
• Previous experience in training and development of quality team members preferred
• Previous experience with root cause analysis and 5Why techniques.
• Experience auditing processes and writing work instructions.
• Proven experience in trending data analysis reports.
• Previous experience auditing processes and reporting deficiencies
• Experience with Six Sigma/5S/LEAN concepts and enterprise telecom experience is a plus.
• Experience with ISO/9001-2015 & TL 9000 V R6.1/R5.5 preferred.
• Knowledge of General WorkSafe BC Standards preferred.
• Experience with continuous improvement methodologies.