Job Description

Level: Experienced
Job Location: Chambersburg, PA - Chambersburg, PA 17201 Job Overview
The Plant Quality Supervisor will review and analyze current Quality processes to identify areas that need improvement. To resolve these issues, the Quality Supervisor will collaborate with other departmental personnel to implement changes to increase efficiency while still maintaining high levels of quality. The Quality Supervisor’s primary goal will be to ensure every product meets all internal and external customer expectations as defined by specifications and published standards.
This role is responsible for providing high level supervisory, technical, analytical, and other administrative support within the warranty process directly overseeing the warranty agent and warranty contact with customers and dealers.

Job Responsibilities
- Collaborate with the plant manufacturing team and operations staff to deliver the highest quality product possible.
- Implement and track quality assessments to ensure the plant output meets the customer expectations daily.
- Utilizing checklists, standard work, quality standards, engineering standards, and iAuditor templates to monitor the manufacturing process and report on plant quality KPI’s.
- Coordinate with the Operations Team to create and implement necessary and unified changes to improve plant processes, product quality compliance, and reduce costs.
- Train production staff in proper quality calculations (FPY, RTY, DPU) and basic quality performance trending using run charts and hour by hour boards as needed.
- Oversee the team that follows products through the entirety of the manufacturing process to ensure each step is completed as intended.
- Oversee detailed inspections of raw materials and final products and confirm they are manufactured to standard, as required.
- Monitor production and quality processes and troubleshoot any deviations resulting in manufacturing errors.
- Gather internal and external customer feedback to identify any gaps or changes necessary to improve products. Work with the Corporate Quality Team to support efforts to analyze and improve Warranty Claims data.
- Track, record, and maintain quality assurance data.
- Oversee Quality Inspectors at the facility to ensure they are trained, understand and are performing the expected Quality inspection and testing.
- Share Warranty Claims data with the Quality & Manufacturing team members to provide them with a Quality Scorecard that communicates their performance and that of the manufacturing processes at the facility.
- • Respond appropriately and professionally to warranty phone calls and emails.
- • Supervise Warranty Agents to ensure they are trained, understand and are performing to established KPI, goals and targets.
- • Audit claims process and procedure routinely to ensure SOP is being followed.
- • Develop and maintain departmental SOP’s.
- • Collaborate with Operations, Engineering, and related teams to identify and correct systemic problems.
- • Support the claims process and supplement warranty agents in peak claims periods.
- • Support organizational needs as the primary contact for warranty data reporting and quality claims trends internally.
- • Support organizational needs as the primary contact for NHTSA monthly, quarterly and recall data reporting.
- • Act as the senior decision maker for all claims related approvals exceeding warranty agent authorization, including disputes and vendor recovery requests.
- • Other duties as assigned
Education – Experience Required
- Bachelor’s degree in business administration, engineering, or any related field preferred
- 3+ years of experience in manufacturing and quality assurance
- Problem Solving experience is a must
- Proficiency using Microsoft Office Suite
- Excellent communication skills
- Detail-oriented