Job Description

Requistion ID: 84363

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands.

Dentsply Sirona’s products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dental care. Dentsply Sirona’s headquarter is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.dentsplysirona.com for more information about Dentsply Sirona and its products.

Quality Specialist Complaints (m/f/d)

At Dentsply Sirona, we are committed to improving oral health worldwide through innovation, quality, and collaboration. We are currently looking for a Quality Specialist Complaints (m/f/d) to join our team in Bensheim, Germany.

In this role, you will become part of an international quality organization and contribute directly to ensuring patient safety, product quality, and regulatory compliance. You will collaborate closely with cross-functional teams across manufacturing, engineering, risk management, and post-market surveillance while driving continuous improvements in complaint handling processes. This position reports directly to the Quality Manager Complaints and Statistics.

Tasks:

• Review, assess, and investigate product complaints related to the Dentsply Implants portfolio.
• Evaluate complaint information and determine and apply appropriate investigation strategies based on product risk.
• Prioritize complaint cases and initiate escalation activities when required, including support of S-PSC evaluations and market actions.
• Collaborate with manufacturing sites and cross-functional teams to identify potential product, process, or manufacturing-related issues.
• Perform technical evaluations of returned products and document investigation outcomes in accordance with applicable procedures and regulatory requirements.
• Support complaint trending activities and data analysis to identify potential quality signals and improvement opportunities.
• Provide complaint-related input to Risk Management, Post-Market Surveillance, and product improvement initiatives.
• Maintain compliance with applicable regulations, standards, and internal quality requirements.

Profile:

• Bachelor's degree in Engineering, Life Sciences, Quality Management, or an equivalent combination of education and professional experience.
• Experience in a highly regulated industry, preferably within the medical device, or healthcare sector is beneficial.
• Knowledge of quality management systems and relevant regulatory requirements, including ISO 13485 and 21 CFR.
• Experience in complaint handling, investigations, CAPA, post-market activities, or quality engineering is an advantage.
• Strong analytical and problem-solving skills with the ability to interpret complex technical information.
• Fluent English language skills, both written and spoken.
• Proficiency in working with databases and data analysis tools.

Time limited contract for 12 month

Equal Opportunity Employer: Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law.

Eligibility: All successful applicants must be eligible to work in the country the position is based.

Assistance: If you need assistance with completing the online application due to a disability, please send an accommodation request to accommodationrequest@dentsplysirona.com.

Agencies: Please note that Dentsply Sirona does not accept or respond to unsolicited requests or applications submitted by Recruitment Agencies/ Search Firms.

Notice on Fraudulent Job Offers: Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: careers.dentsplysirona.com.