Mellon Technologies wants to hire on behalf of a large financial organization a Quality Specialist.
Main Responsibilities :
- Review the AI tool call evaluations to ensure compliance with legal and regulatory requirements, as well as the company's circulars, policies, processes, and guidelines, identifying inconsistencies and contributing to accuracy measurement.
- Locate and retrieve recorded calls through the company's systems in the context of QA activities.
- Handles the end-to-end process of the debtors’ requests for call recordings (incl. requests received submitted from debtors or Authorities) and escalates critical issues identified.
- Adhere to regulatory and internal procedural deadlines, ensuring timely completion of all assigned activities.
- Provide accurate and timely reporting on assigned responsibilities and support the preparation, analysis, and development of reports related to Quality Assurance activities, if required.
- Perform other administrative tasks related to quality assurance activities as assigned.
Requirements
Bachelor’s Degree in Finance, Banking, or any other business-related field.
Minimum 2 years of working experience in a Quality Assurance, Customer Service or Collection Agent role.
Excellent verbal and written communication skills in Greek.
Knowledge of the regulatory framework regarding communication with debtors
Good command of English, both written and spoken
Benefits
Technical Skills
Good working knowledge of Microsoft Excel and other MS Office applications
Good reporting skills
Basic presentation skills
Mellon Group is a leading multinational company and one of the top Information Technology providers. Over the course of 29 years, Mellon has developed a proven framework by bringing cutting-edge technology to the banking sector with the most complete value proposition. As an organization built on world-class operations, we specialize in Payments, Retail Banking Software and Hardware Solutions, Omni-Channel & Unified Contact Centre Communication, as well as Business Process Management and Personnel Outsourcing Services. By partnering with best-of-class technology leaders, we offer a broad spectrum of tailored end-to-end business solutions and successfully drive lasting value across all industry verticals. Headquartered in Athens, Greece, with 15+ offices across Europe, we serve a broad customer portfolio that includes, among others, major banking and financial institutes, retail, large enterprises and merchants, the public sector et al. We are a trusted business partner enabling our clients to transform their business ecosystems, empowering their digital presence, greatly simplifying and facilitating transactions and interactions with other businesses and their customers.
Headquartered in Athens, Greece, Mellon has over 9,000 employees and is present in 11 countries in the wider region of Central and SE Europe, assisting its customers to optimize their operation and increase their market share, efficiently and cost effectively.
