Job Description

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Quality & Service Improvement Specialist

Sydney CBD or North Parramatta | Permanent opportunity | Hybrid working

Applications close Monday, September 21st 5pm

We’ll review applications as they are received and may commence interviews before the closing date, so we encourage you to apply early.

Quality, compliance and continuous improvement are at the heart of great service delivery. As a Quality & Service Improvement Specialist, you’ll work alongside operational teams to strengthen quality systems, support accreditation readiness and turn insights into meaningful improvements across our services.

About the role

This is a hands-on specialist role where you’ll partner closely with service teams to understand what’s working, identify opportunities for improvement and support practical solutions that strengthen the quality and consistency of service delivery.

You’ll:

• Monitor quality and compliance systems and provide specialist advice to operational teams
• Plan and undertake audits, reviews and assurance activities, identifying risks and opportunities for improvement
• Analyse quality data, trends and outcomes to identify areas requiring attention
• Work collaboratively with teams to develop and implement continuous improvement initiatives
• Support services to prepare for accreditation and meet regulatory and legislative requirements
• Provide subject matter expertise on quality, compliance and service improvement matters
• Contribute to organisational responses to sector reforms, regulatory changes and improvement priorities
• Support the development and review of processes, practices and documentation that promote consistent, high-quality service delivery
• Build capability across teams by sharing knowledge, insights and practical approaches to quality improvement.

About you

You’ll bring experience in quality, compliance, assurance or continuous improvement, ideally within a regulated or complex service environment.

You’ll be confident working with operational teams, using data and evidence to identify improvement opportunities and turning findings into practical actions. You’ll also bring strong analytical and communication skills, with the ability to influence and build relationships across different areas of the organisation.

Most importantly, you’ll be someone who can balance quality and compliance with practical service delivery — helping teams understand not just what needs to change, but how to make it happen.

Why Uniting?

Uniting is a purpose-led organisation committed to inspiring people, enlivening communities and confronting injustice. We work across a broad range of services and communities throughout NSW and the ACT, and our people are at the centre of the difference we make.

You’ll join a team where your expertise can have a genuine impact on how we deliver safe, high-quality and continuously improving services.

This role offers hybrid working, (3 days on site, 2 days wfh) with the option to be based at either our Sydney CBD or North Parramatta office. Wednesday is the team’s anchor day, when everyone comes together at our North Parramatta office.

If you’re based at North Parramatta, plentiful off-street parking is available. Please note that parking is not available at our Sydney CBD location.

If you’re passionate about quality and improvement and enjoy working with people to make services better, we’d love to hear from you.

Should you have any questions, please contact Louise Massie at mmassie@uniting.org

Join more than 12,000+ employees working together to inspire people, enliven communities, and confront injustice.

 In return, you’ll enjoy:

• Access to outstanding not-for-profit salary packaging, helping you pay less tax and take home more of your income. Better still, your full annual benefit is available from 1 April 2026, allowing you to maximise your tax savings from the start of the FBT year.
• Flexible hybrid working.
• Access to Fitness Passport, providing discounted access to hundreds of gyms, pools, and fitness facilities across Australia to help you live your best life.
• Additional paid leave options, including the opportunity to purchase extra annual leave.
• Exclusive employee discounts through our U Rewards program.
• The chance to do meaningful work every day for an organisation committed to inspiring people, enlivening communities, and confronting injustice.

About Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services, and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities, and confront injustice.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value, it’s how we work. We welcome people from all backgrounds, experiences, and identities and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people of all ages, cultural backgrounds, faiths, genders, and sexual orientations.

If you require adjustments to participate in our recruitment process, please let us know.

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