Quality Senior Professional, Customer Compliance & QAAs
Location: Hyderabad, India
This is an office‑first role. Working together in person supports close, real‑time collaboration and team alignment, enabling us to deliver our best work. You will work primarily in the office, with the flexibility to work remotely for 40% of your time (two days per week).
The actual location of this job is in Hyderabad, India. Relocation assistance is available for eligible candidates and their families, if needed
Intro Summary of the Role
The QA Expert Compliance ensures that quality agreements (QAAs) and related processes meet regulatory, contractual, and organizational requirements. It involves directly supporting the quality negotiations with global customers, andalignment between internal stakeholders and customers. The position operates at a global support level while site specific additions and direct negotiations remain local.
What You Will Get
An agile career and dynamic working culture.
An inclusive and ethical workplace.
Compensation programs that recognize high performance.
A variety of benefits dependent on role and location.
The full list of our global benefits can be found here: https://www.lonza.com/careers/benefits
What You Will Do
Supports and executes timely negotiations with global customers to define, align, and finalize Customer QAAs for LONZA
Ensures compliance with GMP and other relevant regulations as well as contractual requirements by maintaining up-to-date quality standards and procedures
Verifies that customer QAAs meet minimum LONZA QAA requirements
Serves as point of contact for internal stakeholders on all QAA-related matters
Coordinates with cross-functional teams, including Legal, Quality, Operations, Commercial, and others to ensure consistency during implementation
Preparation and managing QAA updates including periodic reviews or withdrawal of QAAs
Contributes to continuous improvement initiatives within quality compliance processes.
Analyzes current workflows and proposes optimizations to increase efficiency and reduce turnaround times
Supports the implementation of (digital) tools and automation following lean management
Provide the consistency between Lonza internal processes and commitments in QAAs
Collaborates with Global Quality and other sites to drive improvements, harmonize processes, and increase efficiency.
Provides expert guidance and knowledge sharing across the organization to strengthen compliance awareness.
Serves as a subject matter expert on compliance-related topics for the business unit and other sites Manages TrackWise Records as required
Supports as a compliance representative in customer audits, inspections, and quality-related discussions as required
What we are looking for
Superior negotiation and communication of quality related items
Excellent problem solving, decision making and organisational skills
Strong analytical capabilities to assess complex regulatory requirements and interpret contractual obligations
Strong cross-functional stakeholder management
Clear setting of priorities
Clear customer focus (internal/external)
Excellent English skills (spoken and written)
About Lonza
At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.
Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.
Ready to shape the future of life sciences? Apply now.
Lonza is a pioneer and world leader in the CDMO industry, setting the pace with cutting-edge science, smart technology, and lean manufacturing. United by a common purpose, we turn our customers’ breakthrough innovations into viable therapies and manufacture the medicines of tomorrow.
Founded in Switzerland in 1897, our company is the first and original CDMO, and today we are more dynamic, agile and forward-focused than ever before. As one of the largest Western CDMOs, we bring together a global team of around 18,500 colleagues across five continents to deliver comprehensive, integrated solutions for our customers' complex needs.
For our customers and their patients, we bring quality, safety and reliability to bring life-enhancing and life-saving treatments to market at speed and at scale. For our colleagues, we strive to create a sense of belonging and inclusion where every person can thrive and bring their best.
