Job Description

• Adelaide CBD location
• Part-Time (22.8 hours per week), 9-month fixed term contract
• SCHADS Award – SACS Level 5 (above award rates)

About the role

Reporting to the Director, South Australia, the Quality & Risk Officer is responsible for supporting quality assurance, risk management, and continuous improvement activities across the South Australian service.

A key focus of the role is:

• Leading the implementation and accreditation process for the National Safety and Quality Mental Health Standards for Community Managed Organisations (NSQMHCMO)
• Working collaboratively with national quality and clinical leaders
• Driving compliance with relevant standards and strengthening organisational systems and processes.

While coordinating accreditation activities, supporting internal audits and quality reviews, you will also contribute to incident management processes including investigations and root cause analysis.

The role will also support staff capability in quality and risk practices, maintain registers and reporting systems, and prepare regular reports for leadership and stakeholders.

The position plays a critical role in embedding a culture of continuous improvement and ensuring safe, high-quality service delivery across the organisation.

What’s on offer

In addition to a pay rate at SCHADS Award Level 5 (pro-rata) + superannuation, you’ll also be able to increase your take-home pay by accessing up to $15,900 in salary packaging benefits as well as accessing professional and career development.

About you

You will have a tertiary qualification in health, community services or a related discipline, or equivalent experience, along with:

• Demonstrated experience in quality and risk management within health or human services
• Strong knowledge of relevant legislation, standards and accreditation frameworks
• Proven project management capability with the ability to deliver outcomes to deadlines
• Highly developed communication and interpersonal skills, including training delivery
• Strong analytical skills, with the ability to interpret data and provide actionable insights

About us

Thorne Harbour Health (THH) is a community-controlled organisation with over 40 years’ experience delivering inclusive, evidence-based health and wellbeing services. We are committed to
improving the health, social and emotional wellbeing of LGBTIQ+ communities and people living with or affected by HIV.

Our work is grounded in community leadership, cultural safety, and a strong commitment to reducing
stigma and discrimination. In South Australia, THH has been delivering services for over a decade and continues to expand its impact across the sector.

For a detailed position description, including selection criteria, visit our website:
https://thorneharbour.org/about/work/

Inclusion Matters

We strongly encourage applications from people who are:

• Part of the LGBTIQ+ community
• Living with HIV
• From culturally and linguistically diverse backgrounds
• First Nations people
• People with disability

How to apply

Written applications addressing the selection criteria and including a resume and the names and contact details of three professional referees should be sent via job listing in Employment Hero.

Applications close on Sunday 31 May 2026

For further enquiries about the role, please contact Rebecca Ellis – Director, South
Australia on 0413 688 406 or via email – rebecca.ellis@thorneharbour.org

Important: it is essential that applicants specifically address the selection criteria. Where selection criteria have not been addressed, applications will not be considered.

Thorne Harbour Health is an Equal Opportunity Employer and is committed to child safety. We have zero tolerance of child abuse. Our robust human resources, recruitment and vetting practices are strictly adhered to during the application and interviewing process. Applicants should be aware that we carry out working with children, police records and reference checks for all roles.