Job Description

Tier One Supplier to Hyundai is seeking a new team member!! Company offers great benefits!!!

Schedule:04:30 pm - 01:00 am Monday - Friday

RESPONSIBILITIES:

• Manage professional relationship with customer while housed in customer assembly plants.
• Provide knowledge and expertise of manufacturing process to customer.
• Address quality concerns for all products and minimize impact on customer satisfaction and customer rating
• Facilitate communication to address customer concerns by leveraging all appropriate resources
• Be on call 24 hours a day, 7 days a week
• Conduct initial investigation for all concerns reported at customer assembly plants and provide detailed information to appropriate team members to conduct analysis and root cause the issues.
• Manage containment of parts at customer assembly plants and provide daily information for containment and cost status.
• Initiate Problem Resolution for customer concerns and support the problem resolution teams
• Present six panel reports to customer, follow up on warranty claims, review charge backs and dispute down time when it is need it.
• Follow up engineering changes, approvals and trials runs.
• Performs other duties as assigned by Sr. Quality Manager.

REQUIREMENTS

• ·BS/BA or equivalent experience
• ·Requires 5+ years experience.
• ·Excellent written and verbal communication skills.
• Ability to understand and follow written and verbal instructions
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow

Snapshot of Our Benefits and Culture

• A full benefits package including Medical, Dental, Vision, Flexible Spending Accounts, Company Paid Insurances, 401K, Paid Holidays and more.
• A casual work environment – no suit and tie.
• Professional development opportunities available.
• A culture where team members are encouraged to share ideas and individual opinions

Ultimately, we’re looking for talent who is interested in furthering his/her career in our organization.