Persona Triangle

Quality Production Support Technician

Persona Triangle  •  Madison, SD (Onsite)  •  18 days ago
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Job Description

A Production Support Technician plays a crucial role in driving continuous improvement and ensuring exceptional quality standards across our operations, with focus on daily support of production operations and identifying quality risks, supporting improvement initiatives, documenting best practices, and fostering a culture of quality throughout the organization.

Core Responsibilities:

  • Identify and analyze potential risks to consistent quality outputs.
  • Support departmental efforts to enhance quality through inspections, research, and comprehensive documentation.
  • Document and communicate best practices, non-conformances, and opportunities for process improvement.
  • Provide coaching, support, and education to employees on quality methodologies and tools.
  • Contribute to the reduction of quality-related cost drivers.
  • Conduct in-process inspections on the production floor, documenting findings and collaborating with operations leadership.
  • Partner with Manufacturing Engineers to implement process improvements.
  • Investigate internally identified improvement opportunities, determining root causes and implementing corrective/preventive actions.

Requirements

Required Qualifications:

  • Excellent written and verbal communication skills.
  • Proven problem-solving abilities, including root cause and corrective/preventive action analysis.
  • High level of integrity and a strong work ethic.
  • High school diploma or equivalent.
  • Experience in complex issue resolution.
  • Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)

Success Measures:

  • Reduction in Production caused non-conformances and recurrence.
  • Reduction in Cost of Quality.
  • Improved “Quality Mindset” ownership of production team members.

Position Type and Expected Hours of Work

This is a full-time position. Typical Days and hours worked are Monday through Friday, with starting time negotiable at hire. May require overtime as needed.

Physical Demands

This position will require an employee to be able to work sedentary at a desk and physically on the production floor environment with varying noise levels.

Persona Triangle

About Persona Triangle

With 135 years of combined industry experience, Persona Triangle is one of the largest, full-service facility services providers in the U.S., serving over 200 name-brand companies at more than 8,000 locations across North America and beyond. Specializing in custom signage and lighting design, with full installation, maintenance, repair capabilities and property improvement services, we are proud to be a leading facility services provider.

Persona Triangle has corporate headquarters located in Watertown, South Dakota, and Baltimore, Maryland, and boasts over 270,000 square feet of manufacturing space, allowing us to maximize your budget and present your image in the best light. Persona Triangle serves large name brands, corporations, national rollouts, international branding, and re-branding projects, as well as small, local projects, and architectural and artistic elements. Our custom-tailored, innovative signs and lighting systems can be found in hospitality accommodations, retail settings, restaurants, corporate complexes, healthcare facilities, sporting and event venues, educational institutions, grocery stores and convenience/petroleum stations.

Persona Triangle’s reputation for quality craftsmanship, outstanding customer service, and state-of-the-art equipment has allowed us to refine and advance our process, ensuring each project achieves success every step of the way while providing you with timely communication and real-time updates. We continue to expand our line of services, making Persona Triangle the single source for all your imaging needs.

Industry
Facilities & Workplace
Company Size
51-200 employees
Headquarters
Watertown, South Dakota
Year Founded
Unknown
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