Role
The Senior Manager –Process Excellence role is responsible for identifying and mentoring Six Sigma & Lean projects, leading business transformation initiatives, conducting value stream mapping/process mapping, and managing large-scale transformation engagements. The ideal candidate should have extensive experience in process excellence and transformation, managing automation and transformation portfolios, client-facing roles, and strong client management skills.
Reports into
Senior General Manager
Job Responsibilities
( Must have)
• Identify and mentor Six Sigma & Lean projects, ensuring successful implementation and continuous improvement.
• Lead business transformation initiatives by analyzing existing processes, identifying areas for Automation, Optimization and implementing effective strategies, roadmap for execution.
• Conduct value stream mapping and process mapping exercises to identify waste, bottlenecks, and opportunities for process improvement.
• Manage large-scale transformation engagements, ensuring effective coordination among cross-functional teams and stakeholders (incl. Senior Leaders) & ensuring seamless execution
• Develop and implement strategies to drive operational excellence, enhance customer satisfaction, and improve overall business performance, as aligned to organization goals.
• Foster a culture of continuous improvement by promoting best practices, providing training, and encouraging employee engagement.
• Collaborate with clients, understanding their requirements, and ensuring successful project delivery while maintaining strong client relationships.
• Provide guidance and coaching to team members on lean principles, Six Sigma methodologies, and process improvement techniques.
Job Responsibilities
(Desired)
• Mentor and develop team members, providing guidance and support for their professional growth.
• Contribute to the development of process-excellence frameworks and methodologies, leveraging industry best practices and emerging trends (Tech & Non-tech).
Criteria
(Must have)
• Six Sigma Black Belt certification, Any Graduate or Post Graduate degree
• Extensive hands-on experience in process excellence, Automation lifecycle and Transformation within the BPO industry, preferably in the BFS segment
• Proficiency in DMAIC, Lean Six Sigma tools, techniques, and approaches
• Strong client-facing and client management skills, with the ability to build and maintain effective relationships.
Criteria
(Desired)
• Proven experience in leading and mentoring cross-functional teams in complex transformation initiatives.
• Experience in managing automation projects and transformation portfolios
Shifts timings:
Overlapping shift for covering UK and US time zones
Week Off :
Sat-Sun
Transport :
NA
At Hexaware, we're not just a global technology and business process services company; we're a community of 31,600+ Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 58 offices across 28 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed.
As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner.
Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
