What we do

Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence.

In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on.

We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.

Purpose

Quality Officer is responsible for the global QHSE-management process for non-medical goods, in accordance with the ICRC’s QHSE policy. They support to maintain QHSE best practices and act as focal point for process of customer complaint. Handles and supports all problem-solving cases with suppliers related to Quality control procedures as well.

Accountabilities & functional responsibilities

• Supports QHSE team to record and follow up on Monitoring customer complaints.
• Supports and encourages continuous improvement of the QHSE best practices.
• Supports QHSE team on handling the Document Management System.
• Supports to prepare monthly dashboard (including among others QC, QSE Assessment, loading and offloading reports).
• Supports QHSE team to implement the best practices in transport and warehouse processes.
• Supports to create Acceptance Quality Limit (AQL) document, ensures that validation process has been correctly performed.
• Supports to ensure that detailed specification is used in RFQ, RFT and Contracts in order to enable Quality Controller and/or Inspection Companies to inspect the purchased products correctly (measuring, examining, testing or gauging characteristics of a product or service.
• Works in close collaboration with purchasers on corrective of goods specifications, collects and validates required Certificate of Analysis.
• Supports implement quality-control process (documentation, Equipment and Sample Management...), ensuring that only the latest versions of QC documents are used by Quality Controller or Inspection companies.
• Ensures that Quality Control and Inspection Company’s work is performed according to ICRC standards, in a transparent and accountable manner.
• Supports QHSE Team to validate inspection reports (reference samples testing, QC, quality inspection reports prepared internally and externally by Inspection companies).
• Communicates testing results to Purchaser, Warehouse Manager, and QHSE team respecting internal rules.
• Investigates any discrepancy in quality, or quantity of items received from Suppliers, before further actions.
• Suggests corrective actions in case of non-conformity (i.e. quality penalty, or lot rejection).
• Upon request, it performs measuring, examining, testing or gauging of items in order to ensure that the quality requirements are met.
• Ensures that the JD Edwards quality-management module is properly used.
• In close cooperation with regional QHSE team, conducts Quality Social and Environmental assessment of suppliers in the country and region (including short support missions when necessary).
• Supports on communicating Corrective Action Plan to suppliers through subject matter experts.

Certifications / Education and Professional Experience Required

• Technical degree in quality management or a related field.
• Minimum three years' experience in metrology, quality inspections.
• Proven experience in assessments/quality audits.
• HSE is knowledge is plus.
• Excellent command of written and spoken English. French language is plus.
• Advanced computer skills (Word, Excel) and fluent internet user.

Desired profile and skills

• Able to write clear and concise documents and assess quality aspects of supplier/manufacturer capacity
• Precise with keen eye for details, rigorous with high sense of confidentiality and integrity
• Team spirit and good communication skills with a customer focus orientation
• Analytical and organizational skills
• Able to work efficiently under pressure with minimum supervision
• Independent with sense of responsibility and initiative
• Able to travel for short support missions

What we offer

• Rewarding work in a humanitarian and multicultural environment
• Attractive social benefits
• Hybrid working model - 3 days mandatory on-site presence

Additional information

• Type of role: Quality Officer
• Working rate: 100%
• Location: Belgrade Global Hub (Tresnjinog Cveta 1, Belgrade)
• Job level: B2
• Length of assignment: Open-ended
• Type of position: Resident (The vacancy is open only for persons with Serbian citizenship or a personal work permit in the Republic of Serbia)
• Application deadline: 03/07/2026

The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.

If you are interested in this position, please send us your CV / Motivation letter in English Only shortlisted candidates will be contacted.

Our values

• At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.