Job Description

Quality Assurance Advisor – Travel

Location: Brisbane, Australia

Shape Quality. Enable Insight. Drive Better Customer Outcomes.

At Allianz Partners, we’re building smarter, more resilient operations—where quality, insight, and continuous improvement power exceptional customer experiences. We’re looking for a Quality Assurance Advisor to play a pivotal role in strengthening our Travel business across Australia and New Zealand.

In this role, you’ll go beyond traditional QA—leveraging data, critical thinking, and forward-looking practices to uncover insights, enhance controls, and help evolve how we deliver quality at scale.

What You’ll Do

• Lead and deliver monitoring, supervision, and audit activities across the end-to-end value chain
• Analyse operational data, trends, and control effectiveness to identify risks and improvement opportunities
• Conduct root cause analysis and translate findings into practical, high-impact recommendations
• Prepare clear, insight-driven reports and present outcomes to stakeholders across the business
• Track remediation plans, ensuring timely execution and measurable improvement
• Partner with leadership to uplift processes, frameworks, and governance standards
• Contribute to continuous improvement initiatives, embedding best practice and operational excellence
• Support control testing, identify leakage, and recommend preventative actions
• Champion adherence to governance frameworks, promoting a culture of accountability and quality

What You Bring

Experience & Expertise

• Background in internal/external audit, QA, or control functions (insurance or financial services highly regarded)
• Experience monitoring operations across claims, assistance, sales, or compliance environments
• Familiarity with structured quality frameworks (ISO 9001:2015, RG271—advantageous)

Problem Solving & Insight

• Strong analytical mindset with the ability to interpret data and uncover actionable insights
• Ability to think critically, challenge processes, and design smarter ways of working
• Comfortable making decisions and translating them into practical outcomes

Professional Approach

• High levels of integrity, resilience, and accountability
• Ability to manage competing priorities in a dynamic environment
• A proactive, improvement-focused mindset with a passion for quality

Communication & Collaboration

• Strong stakeholder engagement skills with the ability to influence at all levels
• Clear, tailored communication—both written and verbal
• Ability to work autonomously while contributing to a collaborative team environment

Why Allianz Partners?

At Allianz, we’re creating the future of assistance and insurance—one that’s more connected, innovative, and customer-centric.

• Join a globally trusted brand with a strong culture of care and collaboration
• Be part of a team that embraces continuous improvement and evolving ways of working
• Work in an environment where insight, adaptability, and innovation are valued
• Grow your career with opportunities to develop new capabilities in a transforming business

Ready to Elevate Quality?

If you’re driven by insight, continuous improvement, and making a tangible impact—this is your opportunity to shape how quality evolves in a modern, data-informed business.

Apply now and be part of a team that’s redefining quality for tomorrow.

97835 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.