Job Description

WHO ARE WE?
At City Facilities Management Australia, quality isn’t theoretical — it’s how we keep people safe, partners confident, and operations consistent. We combine hands on delivery with smart technology and data to redefine facilities management. Since 2009 we’ve built strong partnerships through a self-delivery model focused on safety, quality and value. Guided by our values (Think Safe, One Team, Work in Partnership, Lead the Way, Can Do), we support our partners and each other every day.

The Opportunity
As a Quality Officer, you’ll support and continually improve our City Management System (CMS), helping teams work smarter, stay compliant, and reduce risk. You’ll be hands on with documentation, auditing, and process improvement, working closely with people across all areas of the business. If you like structure, detail, and collaboration — and want your work to genuinely make a difference — this role is for you.

Your Key Responsibilities
• Support the coordination and delivery of internal and external ISO audits, including preparation, scheduling, auditing, report writing and close out activities
• Track, manage, and support the timely closure of corrective actions arising from audits, risk reviews, and non conformances
• Contribute to CMS reporting, process mapping, and continual improvement initiatives across the business
• Support business risk and compliance activities, including risk registers, regulatory monitoring, and stakeholder queries
• Support with maintaining City’s documents and records within InfoCentre, ensuring they are accurate, current, and easy to access

What We’re Looking For

• Tertiary qualification in quality, business, risk, or related discipline (or equivalent experience)
• Internal or lead auditor qualification (e.g. ISO9001), or willingness to obtain this within an agreed timeframe.
• Working knowledge of ISO standards (ISO9001 essential; other ISO experience desirable)
• Strong document and records management capability (SharePoint / MS Teams)
• High attention to detail with strong written communication skills
• Solid Microsoft Office skills, particularly MS Word

What’s in it for you
• Hybrid Model: 3 days in office, 2 days WFH for work-life balance
• Modern Workspace: Bright, comfortable office built for collaboration
• Free Parking: Easy commute and save on transport and parking costs
• Wellness perks – Flu shots, EAP, health insurance discounts, purchased leave
• Family support – Paid parental leave, caregiver leave, domestic violence leave
• Recognition & rewards – Service awards, values awards, discounts on big brands
• Referral bonuses – Earn rewards through our Employee Referral Program

Ready to put quality into action? Apply now and be part of a team where your work genuinely makes a difference.

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.

City does not accept any unsolicited resume referrals from Recruitment Agencies. Please do not submit any resumes or associated profiles to the City careers portal or to any City team members. City will not pay any placement fees relating to unsolicited resume referrals.