Job Description

The Quality Manager will deliver measurable and sustainable results by leading the quality department(s), responsible and accountable for site quality performance in Amherst, NY . The Quality Manager will drive initiatives that support key objectives and strategies for our operations and will drive and own any future certification processes as well as continued compliance processes.

Primary Duties and Responsibilities

• Drive quality expectations process throughout the business through “hands-on” support
• Ensure potential needed compliance/certification processes such as Good Manufacturing Practices, ISO, and QMS as we align across multiple facilities
• Own the future ISO Program at the Amherst Facility.
• Ensure customer quality standards are clear, documented, sent to customers as required and records are maintained
• Manages QA staff to effectively increase the quality of our products
• Collaborates on the transfer of work from facilities to proactively mitigate quality risks
• Issue RMA’s, coordinate investigations and respond with corrective and preventive actions CAPA for any customer complaints emphasizing error proofing related processes
• Facilitates root cause analysis of both internal and external issues
• Coordinates actions for quality-related credits including approvals and associated actions with stakeholders across the business
• Coach and champion functions to identify and implement opportunities to improve program and process effectiveness
• Monitor progress of key initiatives to check if changes yield desirable results
• Establish measurable standards at the start of a project and then compare actual project results against these, regularly generating detailed update reports to key stake holders
• Act as a technical expert, coach and train other team members in problem solving and risk mitigation
• Deploy the appropriate Quality/Delivery/Cost metrics and management routines at all levels of the organization
• Collaboration with Quality Managers from other locations on companywide projects
• Create value stream and/or process maps to help standardize process and workflow where necessary

Requirements

Qualifications:

• Strong leadership and management skills
• Familiar in company and industry quality standards and processes
• Excellent interpersonal, oral, written communication skills
• In-depth knowledge of market trends and conditions
• Able to positively influence others
• Knowledge and expertise in business analysis, process improvement, and project management

Education and Experience:

• Bachelor’s degree with an emphasis in manufacturing, engineering, quality management
• Minimum of 5 years quality and / or process improvement experience preferred
• Previous ISO 9001 or equivalent experience preferred; other standards a plus
• Experience professionally working with customers preferred
• Experience with internal auditing and representation of company for external customer audits preferred
• Six Sigma training preferred
• Printing experience preferred

Physical Demands:

This position works mainly in a production area. May sit at a desk using a computer for long periods of time. Frequently uses a keyboard to communicate via written means and uses headset and camera for online communications. The employee is required to stand, walk, sit, use hands and fingers. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Company Paid Benefits:

10 paid holidays

Paid vacation

Paid sick days

Telemedicine*

Life insurance*

Long term disability insurance*

Employee assistance program (EAP)*

Company Offered Benefits:

Dental*

Vision*

401(k) – first of the month after 90 days of employment – auto-enroll at 3%**

Short term disability*

Voluntary life insurance*

Flexible spending account – health care and/or dependent care*

Critical illness insurance, hospital indemnity insurance and accident insurance*

Company Subsidized Benefits:

Medical*

* Benefit will be available on the 1st of the month after first day of employment.

** Benefit will be available after 90 days of employment

About us:

Brook & Whittle is a fast-growing company with strong potential for career growth. Wouldn’t it be cool to go to the store and pick up products that you can say ‘we make that label’? We are a leading prime label printer offering packaging solutions for highly decorated shrink, film, and paper pressure sensitive products. We are highly innovative, developing new technologies and solutions to our customers’ requests and needs; our skilled employees operate some of the most advanced presses in the market and we offer superior artwork.

Our culture is first and foremost one of collaboration and teamwork. We hold ourselves to high professional, ethical and fairness standards. We have zero tolerance for anything less. We are a very diverse workforce that we celebrate as well; we reward good performance through our recognition program, our advancement opportunities and our pay structures.

We welcome you to consider being part of this great team.

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

AAP/EEO Statement

Brook & Whittle LTD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Brook & Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Brook & Whittle expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Brook & Whittle LTD’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.