Job Description

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand.

Located on Hayat Island, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting.

Make your next career step a giant leap. We’re searching for a Quality Manager to lead our guest experience, brand compliance and continuous improvement efforts, helping our teams consistently deliver exceptional luxury experiences and meet IHG quality standards.

A little taste of your day-to-day:

Every day is different at IHG, but you’ll mostly be:

• Analysing guest feedback and identifying opportunities to enhance the overall guest experience
• Conducting service and brand standards audits and driving corrective actions across departments
• Coaching and supporting teams to strengthen service standards and build a culture of continuous improvement
• Working closely with department leaders to ensure SOPs and processes meet IHG brand and quality expectations
• Supporting hotel teams in preparing for annual quality evaluation audits
• Partnering with Learning & Development to address quality gaps through relevant training and coaching

What We need from you:

• 3–5 years’ experience in a quality, brand compliance, or guest experience role within the hospitality industry.
• Experience in luxury and lifestyle hospitality environments.
• Resort experience is an added advantage.
• Strong knowledge of quality management systems and brand standards.
• Excellent communication and interpersonal skills, with the ability to engage, influence, and motivate diverse teams.
• Proven ability to work independently, manage multiple priorities, and meet deadlines.
• Strong analytical skills with the ability to interpret quality data and performance metrics.
• A genuine passion for hospitality and a strong commitment to guest satisfaction.
• Relevant certifications or qualifications in Quality Management are an advantage.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.