The Quality Manager is responsible for ensuring the highest standards of housekeeping and maintenance across a large, multi-building campus. This role evaluates service quality, drives adherence to operational standards, and proactively identifies and resolves issues before they impact the client experience.

The position works cross-functionally with facility management, maintenance teams, and client stakeholders, focusing on quality assurance, employee engagement, and continuous improvement.

• Quality & Operations: Conduct inspections, enforce standards/SOPs, and proactively resolve issues using work order systems (e.g., Corrigo)
• Facility Oversight: Support the cleaning and maintenance of building systems (HVAC, electrical, plumbing, etc.) and coordinate with vendors/teams
• Employee Engagement: Train, coach, and support a large union workforce to drive performance and accountability
• Client Relations: Partner with clients, present results, and lead regular check-ins to ensure satisfaction and improvement
• Reporting & Tools: Track performance, document findings, and create presentations using Microsoft Office
• Work Environment: Extensive campus walking; flexible schedule including day, second shift, and split shifts based on business and operational needs
• Compensation: Salary up to $90,000 annually, commensurate with experience

• 5+ years in facilities, housekeeping, or maintenance (industrial, healthcare, or education preferred)
• Experience in a union environment
• Strong quality control, customer service, and team coaching skills
• Proficiency in Microsoft Office; experience with work order systems preferred
• Must be able to walk and stand for extended periods of time.