Job Description

Company Description

Because you can see how we can be better. Innovate, your way. Quality, our way.

Quality at Primark

Our Quality teams are right at the heart of what we do. Surrounded by some of the best quality specialists in the industry, you’ll bring your own ideas to the business to shape the experience of our customers as part of a forward-thinking team.

The Quality Manager will act as Primark's in-country quality leader in Cambodia, driving the execution of our quality strategy throughout the sourcing market. This role partners closely with suppliers, sourcing teams, product operations teams, and cross-functional stakeholders to ensure products consistently meet Primark's quality, safety, legal, and customer requirements.

As the key quality representative in-market, the Quality Manager is responsible for building supplier capability, identifying and mitigating quality risks, embedding best practices, and driving a culture of continuous improvement across the supply base. The role provides technical leadership and quality expertise while acting as the primary point of escalation and support for quality-related matters within Cambodia.

Job Description

We want you to feel challenged and inspired. Here, you’ll develop your skills across a range of responsibilities:

What You’ll Do as Quality Manager

In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:

• Lead quality strategy and standards across Cambodia, ensuring consistent execution and compliance with Primark's quality, safety, legal, and regulatory requirements.
• Drive right-first-time quality performance by partnering with factory QA and QC teams, strengthening manufacturing processes, and championing continuous improvement.
• Identify and mitigate quality risks early, leading root cause analysis, corrective actions, and resolution of product quality issues, customer complaints, and returns.
• Build supplier capability and accountability through training, factory audits, quality improvement programmes, performance reviews, and best practice sharing.
• Provide market quality leadership and expertise, delivering insights on quality performance, emerging risks, consumer trends, and manufacturing capability.
• Collaborate with cross-functional stakeholders, including Sourcing, Compliance, Ethical Trade, Product Operations, and Buying teams, to align quality priorities and business objectives.
• Monitor, report, and govern quality performance, leading quality reviews, supplier workshops, governance forums, and supporting risk-based shipment release decisions.
• Develop high-performing teams and supplier networks by fostering accountability, collaboration, continuous learning, and a customer-focused culture.

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.

Qualifications

What You’ll Bring:

We want every person in our organisation to feel like they’re making a key contribution. Here are some of the experiences and skills you’ll need for the role:

Experience

• Significant experience in Quality Assurance, Quality Management, Product Development, Technical, Manufacturing, or Sourcing roles within the apparel, footwear, homeware, or consumer goods industry.
• Strong understanding of apparel and/or general merchandise manufacturing processes, quality systems, product safety requirements, and quality control methodologies.
• Proven experience working directly with suppliers and factories to drive quality performance, capability building, and continuous improvement initiatives.
• Strong knowledge of product testing, inspection processes, root cause analysis, corrective action planning, and quality risk management.
• Sound understanding of international regulatory, legal, and customer quality requirements relevant to global retail supply chains.
• Experience identifying quality risks and implementing preventative measures throughout the product lifecycle.
• Demonstrated ability to analyse quality data, customer feedback, returns, inspections, and supplier performance metrics to drive informed decision making.
• Strong commercial awareness with the ability to balance quality expectations, cost considerations, and speed-to-market requirements.
• Experience working within sourcing markets and managing relationships across a complex supplier network.
• Proven ability to influence factory leadership teams, suppliers, and cross-functional stakeholders to deliver sustainable quality improvements.
• Excellent stakeholder management skills, with the confidence to challenge constructively and build strong working partnerships across Quality, Sourcing, Compliance, Ethical Trade, and Product Operations teams.
• Strong problem-solving and decision-making skills, with the ability to manage multiple priorities in a fast-paced and changing environment.
• Effective project management skills with experience leading quality improvement programmes and change initiatives.
• Strong communication, presentation, and training skills, with the ability to engage audiences at all levels both internally and externally.
• Experience leading, coaching, and developing individuals or teams, fostering a culture of accountability, collaboration, and continuous improvement.
• Proficient in Microsoft Office applications, particularly Excel, with experience using quality reporting systems, supplier performance dashboards, and data analytics tools.
• Fluent written and verbal English, with additional regional language capabilities considered advantageous.

Additional Information

About Primark

At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to over 80,000 colleagues and over 500 stores in 18 countries today and growing.

So, what’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. It’s that feeling that turns a job into something more. Celebrating the wins, working at pace, and pulling through the challenging times with passion, courage, and your team by your side. It’s what drives us every day.

You’re our driving force. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology, please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.