Job Description

The Quality Manager plays a vital leadership role in ensuring the quality, safety, and regulatory compliance of all products manufactured, with a specialized focus on liquid dietary supplements and cosmetic formulations. This role is responsible for developing, implementing, and maintaining a robust Quality Assurance (QA) framework that ensures compliance with cGMP, FDA, and international standards, while also leading food safety initiatives in accordance with HACCP, PCQI, and other applicable requirements. The ideal candidate will bring strong industry knowledge, leadership experience, and a continuous improvement mindset to oversee quality systems, manage audits, drive non-conformance resolution, and enhance overall operational excellence.

REPORTS TO:

• Vice President of Quality

RESPONSIBILITIES:

• Lead and manage the company’s Quality Management System (QMS) to ensure compliance with all applicable regulations and customer standards.
• Oversee quality assurance and food safety programs for dietary supplements and cosmetic product lines.
• Monitor, maintain, and revise Standard Operating Procedures (SOPs) and training programs.
• Conduct and manage internal and external audits, including regulatory, third-party, and customer audits.
• Review and approve quality-related documentation, including batch records, specifications, test protocols, validations, and change controls.
• Lead efforts in non-conformance management, root cause analysis, and implementation of corrective and preventive actions (CAPA).
• Collaborate with cross-functional teams to improve product quality, reduce variability, and enhance manufacturing processes.
• Coordinate equipment validations, cleaning validations, and calibration programs.
• Investigate and respond to customer complaints, providing timely feedback and actionable resolutions.
• Ensure all personnel receive cGMP and food safety training on a regular basis.
• Support packaging operations with technical expertise and ensure quality controls are in place.
• Develop and report on key performance indicators (KPIs) related to product quality and compliance.
• Participate in the Quality Steering Committee and promote a culture of quality and continuous improvement across the organization.

COMPETENCIES:

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively; Demonstrates presentation skills; Participates/Leads meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Organizational Support - Follows policies and procedures.
• Strategic Thinking - Develops strategies to achieve organizational goals.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Reports unsafe conditions.

EDUCATION:

• Bachelor’s degree or higher in scientific or engineering discipline. PCQI and HACCP certified preferred.

EXPERIENCE:

• 7+ years of hands on work experience in cosmetic/personal care/nutritional products manufacturing
• Strong Excel and PC based software skills
• Strong interpersonal skills with internal customers and external clients
• Experience with cGMP and CFR 21 part 11 procedures and knowledge of Safety, and OSHA regulations
• Experience in leading NSF, SQF, and Organic programs/audits
• Demonstrate safe behavior and support department/plant Safety goals in a continuous improvement process
• Excellent technical skills
• Analytical thinker

LANGUAGE SKILLS:

• Ability to read, analyze, and interpret the most complex documents, as well as to present information informal and informal settings.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 50 pounds.

WORK ENVIRONMENT:

• While performing the job, the employee is regularly exposed to fumes or airborne particles; toxic or caustic chemicals and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions (non-weather); working near moving mechanical parts; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather). The noise level in the work environment is usually moderate.