Job Description

At Medik8, we are on a mission to pioneer sustainable, science-led skincare that delivers transformative results. We design, formulate, and manufacture world-class products that make a real difference to skin health.

The Role: As Quality Assurance Manager, you will lead quality operations across our manufacturing shifts and testing laboratory. Reporting directly to the Head of Quality Assurance, you will serve as the primary bridge between QA, Operations, R&D, and Supply Chain—ensuring quality is embedded into daily operations and championing a Right-First-Time culture.

This is an agile, hands-on position. You will direct 3 Team Leaders, govern internal and external Out-of-Spec (OOS) testing, lead non-conformance and deviation resolution, act as an Authorised Person for batch release, and drive continuous improvement projects across the site.

This is an onsite role based at our Innovation Centre in Aylesbury.

Salary: £50,000 - £60,000.

Key Responsibilities:

• Develops a quality control system that guarantees we monitor enough of the Operational tasks and outputs to guarantee a highest quality rate reaches the customer's hands.

• Creates and maintains strong, comprehensive and effective route systems for the QCs to follow.

• Provide visible, supportive leadership across operational shifts. Mentor, coach, and develop the skills of your team while building an inclusive, high-performing culture.

• Partner closely with cross-functional teams to resolve quality challenges collaboratively, ensuring quality is embedded into daily operations rather than treated as a hurdle.

• Reports, analyses and finds corrective and preventive actions to all malfunctions to Operational Tasks and outputs.

• Facilitates and Leads on Non-Conformance assessment and resolution.

• Facilitate proactive solutions by collecting and analysing quality data.

• SME on Risk Assessment and Management processes and procedures.

• Review current standards, policies, processes and documentation, guaranteeing they are simple, comprehensive, efficient, and adhered to.

• Keep records of quality reports, statistical reviews and relevant documentation.

• Ensure all standards are met.

• Delegated as authorised person ensuring each batch has been manufactured and checked in accordance with the marketing authorisation.

What We Are Looking For

Essential Criteria

• Proven experience leading, mentoring, and upskilling operational or cross-functional teams with an empathetic, collaborative approach.

• Background in a scientific discipline, such as Chemistry, or equivalent practical industry experience.

• Demonstrable experience in a quality management capacity within a regulated manufacturing setting (e.g., cosmetics, FMCG, or medical devices).

• Strong problem-solving skills with demonstrable experience driving CAPA processes and root-cause analysis for non-conformances, deviations, and Out-Of-Spec parameters.

• Experience maintaining clear, accessible quality management documentation in a fast-paced production environment.

Desirable Criteria

• Robust understanding of ISO 22716 (Cosmetics GMP), ISO 9001, or FDA Over-The-Counter (OTC) regulations.

• Exposure to Continuous Improvement methodologies or project management frameworks.

About us

Founded in 2009 by UK scientists and brothers, we are a British, B Corp™ certified skincare brand renowned for clinical results without compromise. Our mission is to simplify the route to great skin through our pioneering CSA Philosophy®: Vitamin C plus Sunscreen by day, and Vitamin A by night.

Culture & Benefits

We are a team of collaborative go-givers fuelled by a purpose-driven mentality. Innovation is at our core; we pride ourselves on doing everything in-house, challenging the norm and pushing the boundaries of possibility. We work with integrity and agility, ensuring our commitment to sustainability and quality is never compromised. Above all, we believe in community. Our diverse talents work cross-functionally because we know we achieve more together. It’s just who we are!

Some of the perks of being part of the Medik8 team include:

• Wellbeing: 25 days holiday + bank holidays, Flexible & Hybrid working, Private Medical Insurance, Mental Health support.

• Rewards: 75% Discount + Annual Product Allowance, Annual Performance Bonus, Long Service Awards.

• Growth: Up-skilling support, regular Lunch & Learns, Flexible Career opportunities.

• Impact: 2 Volunteering days per year, Matched Charitable Giving Scheme.
  

Want to do a little more research before you apply?
Head over to our main careers page to find out more about the team and our values. You can also find out more about us on LinkedIn, Glassdoor & Instagram

Our BCorp Commitment to JEDI (Justice, Equity, Diversity & Inclusion)

At Medik8, we are committed to cultivating a diverse, equitable, and inclusive workplace where every individual feels respected, valued, and empowered. We believe a rich tapestry of backgrounds, cultures, and perspectives fuels the innovation behind our products.
Research shows many candidates only apply if they meet 100% of a job description, however, we use the "60% Rule": if you meet over 60% of the requirements and have the passion to learn the rest, we want to hear from you.

Our Inclusive Hiring Standards:

• Fair Chance Hiring: To support systemic justice, we do not request criminal record or credit checks during the application stage (unless legally required for the role).

• Blind Recruiting: We use anonymised CV screening to focus purely on your talent and reduce bias.

• Disability Confident: As a Level 2 employer, we guarantee an interview to disabled applicants who meet the minimum role criteria.

• Immigration Integrity: We welcome all applicants within current Home Office guidance on sponsorship and Right to Work. We never artificially manipulate role scopes or salaries to meet requirements.

Be your authentic self. Apply today.