Job Description

Quality Department Leadership & Operations

• Performs hands-on quality tasks — inspection, testing, documentation review, and problem-solving — in addition to leading the department
• Manages day-to-day operations of the Quality department and directly completes tasks/responsibilities as necessary (e.g., covering PTO, stepping in on the floor during peak workload or staffing gaps)
• Owns hiring decisions for Quality department personnel
• Trains, supervises, and reviews Quality department staff for skill level and performance
• Builds and maintains a positive, collaborative working culture across the Quality department
• Serves as the single point of accountability for the Quality department

Quality Management System & Documentation

• Creates and maintains processes and procedures which clearly define workflow and tasks required in Quality Management System for ISO & AS-9100 certification
• Responsible for compliance with APQP & PPAP documentation
• Maintains secured Quality documentation that meets cyber security requirements

Quality Problem Resolution & Root Cause Analysis

• Completes root cause analysis and implements corrective actions for process-related concerns
• Resolves all manufacturing quality issues
• Ensures timely resolution of Customer & Supplier issues per policy

Testing, Validation & Product Compliance

• Responsible for all testing and validation required by customer
• Interfaces with Engineering and Operations to ensure conforming product compliance

Audit Management

• Manages customer and vendor Quality audits for compliance

• Owns the continuous improvement strategy for inspection processes, procedures, training, 5S, and auditing within the Quality department
• Analyzes quality performance data and trends to identify improvement opportunities and drive measurable results
• Recommends quality-related investments, tools, and process changes to the Sr. Director of Manufacturing & Engineering

External Relations & Site Visits

• Performs site visits to suppliers & customers as required

Onboarding & Orientation

• Participates in corporate on-boarding and orientation programs

• Bachelor’s degree in related discipline (may substitute three (3) years of previous quality related work experience)
• Three (3) years of progressive work experience in a Quality-related role (AS9100 D and customer audit management experience preferred)
• Previous leadership or supervisory experience preferred
• Previous experience working on a business system and with standard office software