Job Description
Location: Home-based with travel to services across England
Contract: Permanent, Full-time (35 hours per week)
Salary: £35,122
DBS: Enhanced with Adults
An opportunity to drive organisational performance, delivering insight to improve outcomes and measure our impact on the lives of those with mental illness.
At Rethink Mental Illness, we are seeking an experienced Quality Manager to support our approach to managing Quality Assurance and Health & Safety. Formed in January 2026, the Business Improvement & Technology directorate brings together Performance and Impact, Technology & Business Systems, Compliance, Quality, Audit and PMO. Its purpose is to enable meaningful, organisation-wide change by strengthening how we use data, insight, systems and embed continuous improvement.
The directorate will play a central role in supporting strategic planning and delivery, improving service quality, driving performance, demonstrating impact, maintaining compliance and ensuring our technology and systems help us remain an efficient, effective and insight-led organisation.
What you'll be doing
As Quality Manager, you'll play a key role in supporting services to deliver high-quality, compliant and continuously improving care.
You'll:
• Analyse performance and quality data to identify trends, risks and opportunities for improvement
• Deliver remote and on-site quality and health & safety audits
• Support services to complete audit action plans and embed sustainable improvements
• Report audit findings, key themes and recommendations to stakeholders across the organisation
• Work with operational teams to strengthen compliance with legislation, regulation and best practice
• Support services in preparing for CQC and other external inspections
• Contribute to the development of audit methodologies and quality frameworks
• Promote effective risk management and monitor quality-related concerns
• Work collaboratively with colleagues, commissioners and external partners to drive service improvement
• Provide expert advice on quality, compliance and health & safety matters across Rethink Mental Illness.
What we're looking for
We're looking for someone who combines analytical thinking with strong relationship-building skills and a genuine commitment to improving outcomes.
Essential
• Experience in a quality management, compliance, assurance or similar role
• NEBOSH General Certificate or NVQ Level 3 (or above) in Health & Safety
• Knowledge of health and social care legislation, including the Health and Social Care Act 2008 and Health & Safety at Work Act 1974
• Experience using data to identify performance issues and drive improvement
• Strong analytical and problem-solving skills
• Experience supporting business improvement initiatives
• Excellent communication and stakeholder management skills
• Good Microsoft Office skills
• Ability to work independently, manage priorities and travel nationally when required.
Desirable
• Degree, professional diploma or recognised management qualification
• Qualification in Quality, Change Management or Project Management
• Experience working within the voluntary sector.
Who this role would suit
This role would be ideal for someone currently working as a:
• Quality Manager
• Quality Assurance Manager
• Compliance Manager
• Audit Manager
• Health & Safety and Quality Lead
• Governance Officer
• Service Improvement Manager
who wants to make a meaningful impact within a national mental health charity.
Ready to apply?
If you're passionate about quality, compliance and continuous improvement—and want your work to directly improve the lives of people affected by mental illness—we'd love to hear from you. Join us and help shape services that make a real difference every day.
Why Work With Rethink Mental Illness?
At Rethink Mental Illness, we believe that when you feel supported, you can make the biggest difference. That’s why we offer a range of benefits to help you thrive:
• Inclusive Culture: Join staff networks that champion diversity and inclusion.
• Wellbeing Support: Access our Wellbeing Hub, Employee Assistance Programme, and the Unmind mental health app.
• Recognition & Rewards: Enjoy discounts, cashback offers, and celebrate achievements through our PULSE platform.
• Flexible Working & Generous Leave: Starting at 25 days annual leave (plus bank holidays and your birthday off), with options to buy or sell extra days.
• Learning & Development: Grow your career with structured onboarding and training opportunities.
• Financial & Family Support: Contributory pension scheme, enhanced family leave, and travel benefits like season ticket loans and cycle-to-work schemes.
• Referral Bonus: Earn up to £300 for introducing someone to our team.
Diversity, Equity, Inclusion
Diversity is important to us, and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.
Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.
