Job Description

Company Profile:
80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 23 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Access aerial work platforms, rough terrain forklifts, and Fastrac tractors.
JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.
At JCB, we stand behind our products – and our name.
Position Purpose:
To lead the site quality function, ensuring that all products and processes consistently meet customer, regulatory, and internal standards. The Quality Manager is accountable for driving a culture of quality excellence, continuous improvement, and right-first-time delivery across manufacturing operations, while aligning with business strategy and company values.

Major Tasks, Responsibilities & Key Accountabilities:
· Robust Quality Management System (QMS)
Ensures effective implementation and continuous improvement of quality management systems aligned to recognized standards (e.g. ISO 9001 / IATF), maintaining compliance and audit readiness.
· Consistent high-quality product output
Leads processes and controls that ensure products meet defined specifications, reducing defects, rework, and customer concerns.
· Effective problem resolution and prevention
Drives structured root cause analysis and implementation of corrective and preventive actions to eliminate repeat issues and improve reliability.
· Customer satisfaction and quality performance
Monitors and improve key quality KPIs including warranty, internal defects, customer feedback and compliance audits (QASI / ISO) ensuring alignment with business targets.
· Cross-functional quality leadership
Partners with manufacturing, engineering, supply chain, and suppliers to embed quality standards throughout the product lifecycle.
· Continuous improvement of culture
Champions Lean, Six Sigma, and operational excellence initiatives to improve efficiency, reduce waste, and enhance process capability.
· People leadership and capability development
Builds, mentors, and develops the quality team to ensure strong technical capability and succession planning.
Minimum Qualifications:
· 5-8+ year’s business/lean/operations experience, driving team excellence, and managing people.
· Experience in quality control in a manufacturing and assembly environment
· Proven leadership skills (lead, motivate, process and people management skills).
· Experience in improvement processes (i.e. Six Sigma, Lean, etc.).
· Must pass any drug screens, background checks and pre-employment tests as applicable
Knowledge, Skills, Abilities & Competencies:
• Strong understanding of quality systems and standards (ISO 9001)
• In-depth knowledge of manufacturing processes and quality control techniques
• Understanding of Lean, Six Sigma, and continuous improvement methodologies
• Understanding of SAP system.
• Quality accreditation CQI Level 5 or equivalent.
• Excellent leadership and team development capability
• Strong communication skills across all organisational levels
• Advanced problem-solving and analytical capability
• High level of organisation and decision-making ability
• Strong stakeholder management and influencing skills
• Proven experience in a quality leadership role within manufacturing.
• Demonstrated success in driving quality improvements and cost reduction
• Experience managing audits, customer concerns, and supplier quality
• Track record of delivering operational and strategic quality initiatives
Job Conditions:
· Both office environment and occasionally manufacturing/factory environment
· Subject to noise and temperature changes
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:
· Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
· The employee is occasionally required to stand and walk.
· The employee must frequently lift and/or move up to 10 pounds.
· Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.
JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.