The team you will be a part of

This role in summary

The Quality Manager is responsible for leading a team of engineers, technicians, and inspectors to drive premium product quality. Specific responsibilities include leading the quality control programs to respond to internal and external customer quality concerns, complete regulatory audits, and drive continuous improvement across all manufacturing processes and product design parameters.

Your responsibilities will include

• Allocate team resources to respond to all quality control priorities to support daily production requirements in a 24-hour manufacturing facility
• Solve problems with product quality using root cause analysis and implementing countermeasures
• Coordinate engineering and technician activities across all shifts including overtime, weekends, and holidays to complete critical quality control reaction plans including hold orders and reworks
• Lead the Quality Control continuous improvement activities, driving expansion of the problem solving methodology to all department team members
• Develop and deploy strategies to improve key performance indicators of entire department on a year over year basis, including Service Incident Rate, First Pass Yield, and Customer Assurance Lab PPM
• Lead quality control labs, performing all required testing to meet internal and external quality assurance requirements including all necessary documentation

Minimum requirements

• Bachelor’s Degree, Mechanical or Electrical Engineering, or related field
• 5 years of quality, engineering, or operations leadership experience in a manufacturing facility

Preferred skills and experiences

• Quality Control Leadership Experience
• OpEx, Six Sigma Black Belt, or similar statistical analysis certifications
• PFMEA, Control Plan, and CPM experience
• World Class Manufacturing leadership including Quality Control and Focused Improvement Pillars

Additional information

Whirlpool’s Ways of Working

Our goal is to provide an environment that helps you bring your best to Whirlpool every day. While employees in this role work in-person Monday through Friday. We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including:

• Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed.
• Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.
• Sabbatical - Four weeks paid leave after every five years of service.

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