MR DIY Philippines

Quality Management Supervisor

MR DIY Philippines  •  Cavite City, PH / Carmona, PH (Onsite)  •  4 hours ago
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Job Description

The Quality Management Supervisor is responsible for ensuring daily execution of quality standards at warehouse level, focusing on SOP compliance, team discipline, task distribution, and operational consistency. The role ensures that all quality-related processes are properly executed and sustained at ground level.

Key Responsibilities

1. Daily Quality Execution & SOP Compliance

  • Ensure strict adherence to SOPs across warehouse operations
  • Conduct daily checks on collecting, packing, and dispatch activities
  • Identify and correct operational errors immediately

2. Task Distribution & Workforce Stability

  • Ensure proper distribution of tasks across team members
  • Maintain cross-training to avoid single-point dependency
  • Ensure operations continue smoothly even during absenteeism

3. Team Coaching & Capability Development

  • Conduct regular refresher training on SOPs and quality standards
  • Reinforce awareness of proper procedures and operational discipline
  • Support development of consistent team performance

4. Operational Issue Handling

  • Address daily quality issues at warehouse level
  • Coordinate with Officer/Management for escalations when needed
  • Ensure timely resolution of recurring operational gaps

5. Quality Data Support & Reporting

  • Support maintenance of quality records (DM, damage files, SCB/SRD)
  • Ensure accurate encoding and updating of operational quality data
  • Assist in preparation of DDR and warehouse damage reports

6. Coordination with Other Departments

  • Communicate quality issues to RTM, Warehouse Operations, and Admin
  • Ensure timely feedback loop for operational corrections
  • Support implementation of agreed improvements

Key Requirements

  • College graduate or equivalent experience
  • At least 1–3 years experience in warehouse operations or quality support
  • Strong understanding of SOP compliance and operational discipline
  • Good communication and coordination skills
  • Basic Excel and reporting knowledge

Critical Success Factors

  • Consistent SOP compliance at warehouse level
  • Reduced operational errors due to better task distribution
  • Improved team discipline and coverage stability
  • Fewer repeat issues due to proper training reinforcement
MR DIY Philippines

About MR DIY Philippines

Since MR.DIY first outlet opened in Jalan Tuanku Abdul Rahman, Kuala Lumpur on July 2005, we have been dedicated to make a difference in the lives of our valued customers.

Today, MR.DIY is proudly a homegrown enterprise with over 1,800 outlets globally. Each of our outlet spaces encompasses averagely 10,000 square feet providing a comfortable and wholesome family shopping experience. We employ more than 8000 employees serving more than 84 million customers yearly at all MR.DIY outlets globally.

All our outlets are managed directly by our company and we work in collaboration as a mini anchor tenant in Ayala Malls, Waltermart Mall, SM Hypermarket, and Gaisano Malls. With ten categories — Hardware, Household, Electrical, Furnishing, Car Accessories, Stationery & Sports, Toys, Gifts, Computer & Mobile Accessories, and Jewellery & Cosmetics — in each store, MR.DIY offers a wide selection of more than 18,000 types of products at some of the lowest prices on the market.

We endeavor to provide quality products sourced directly from our reputed global manufactures ensuring our products are always at the most reasonable prices.

Our culture is how we work together to fulfill our purpose of helping customers and communities to save money by offering lower prices and great service so they can live better.

We are the Largest Home Improvement Retailer in Southeast Asia.

VISION – To be the largest home improvement retailer worldwide.

MISSION – To create a globally recognized ASEAN retail brand. To maintain wide variety, good quality and value for money; holding through of our Company’s motto “ALWAYS LOW PRICES”.

Industry
Retail & Ecommerce
Company Size
201-500 employees
Headquarters
Marikina City, PH
Year Founded
2005
Website
mrdiy.com
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