Job Description

This role serves as a cross-functional technical lead overseeing internal audits, root-cause problem solving for customer inquiries, non-conformance management, technical inspections, and supplier quality assurance. The ideal candidate leverages tools such as ERP system, SharePoint, and project management skills to optimize operational visibility, streamline quality workflows, and drive a culture of total quality at the source.

Core Responsibilities

1. Quality Management System & Internal Audits

• Conduct internal quality audits to assess QMS compliance and facilitate formal closing meetings to drive continuous improvement initiatives.
• Author, review, and maintain standardized Quality Supporting Documents

1. Customer Quality & Problem Solving

• Lead root-cause analysis and problem-solving initiatives to resolve and close customer inquiries efficiently.

1. Non-Conformance Management & Quarantine Protocols

• Manage non-conformance records (Red Tags): entry, investigation, metrics reporting, inventory disposition, and formal closeout.

1. Technical Inspection & Verification

• Perform Quality at the Source inspections and provide technical floor and laboratory inspection support.

1. Supplier Quality Engineering (SQE) & Vendor Relations

• Issue, monitor, and enforce Supplier Corrective Action Requests (SCARs) through designated management platforms.
• Maintain supplier management portals and centralize documentation within the SharePoint Supplier Inspection repository.

Requirements

Qualifications:

• A bachelor's or associate degree or a related technical discipline OR minimum of 3 years manufacturing experience
• Process & Detail Orientation: Attention to documentation standards and accuracy across enterprise systems (ERP/QMS).
• Adaptability & Change Management: Ability to drive quality culture shifts, introduce new SOPs, and guide shop-floor operators through process updates with minimal disruption.
• Demonstrated experience in project management.
• Demonstrated experience in problem solving

Benefits

• Benefits Day 1:
• 12 Paid Holidays
• Birthday Paid Off
• PTO Accrual
• Benefits 1st of the Month After 30 Days:
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life and Short Term Disability Insurance
• Accident and Critical Illness Plans

Benefits 1st of the Month After 60 Days:

• 401k Retirement Plan
• Safety Shoes/Glasses Allowance

Benefits 1st of the Month After 6 Months:

• Short Term Disability
• Paid Parental Leave

Interested candidates can apply through Indeed or via our website at: www.demco-products.com. Demco is an Equal Opportunity Employer. Pre-employment drug screening required.