Job Description

As the Quality Lead for Fraud & User (Re-)Review, you will contribute by fostering trust by driving operational excellence, ensuring regulatory compliance, and delivering a frictionless and stress-free experience for our users. You'll empower our team to meet the highest standards for quality, speed, and compliance.

Ready to lead from the front? Apply now and be part of this transformative mission 🚀

Take ownership

• Deliver premium quality standards by maintaining a high score across Fraud and User (Re-)Review workflows, ensuring smooth and empathetic user experiences

• Focus on fraud prevention and user trust without compromise.

• Drive high-speed quality control & learning loops by consistently completing Quality Control (QC) evaluations and keeping control of any backlog

• Resolve structural issues before they affect our users

• Ensure unwavering regulatory compliance by uppholding strict adherence to all regulations and fraud detection frameworks

• Leverage AI for Scaled Efficiency by deploying AI tools to evaluate an increasing case volume and innovating AI-enhanced workflows to streamline and scale quality operations

• Lead and coach your team effectively while balancing both business objectives and individual development

• Collaborate cross-functionally to continuously refine processes for quality assurance

You’ll thrive in our environment if this sounds like you:

• You have a strong understanding of KYC, EDD, AML, and fraud detection frameworks, as well as deep regulatory knowledge to ensure accurate decision-making under high stakes without compromising user experience

• You’re experienced in implementing and optimizing AI-driven systems to evaluate cases and streamline quality control

• You’re capable of scaling quality operations efficiently as case volumes grow

• You’re proficient in balancing team workloads with business demands and regulatory audits, keeping critical error rate at 0%

• You have strong communication skills to align stakeholders and drive team performance

Requirements

• You're fluent in English and an excellent communicator

• You’re familiar with tools like Looker to identify and address root causes of performance gaps

• You have proven experience leading high-performance teams while maintaining strict SLAs

• You have the ability and willingness to leverage AI for scaled efficiency

Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.

Your space to perform

We give you the space and the tools you need to succeed 💪

🤟 Great, international colleagues who share your mindset

👩‍💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly

📚 We support growth with bunq Academy and €1500 annual learning budget
🚴‍♀️ A Multisport gym card for your health and wellbeing (in Turkey)

🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle, including a Multisport card, food and fuel vouchers and more

🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳) (In Turkey)

🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration

🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office

💻 A MacBook so you can Get Shit Done with us

🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options in Turkey, lunch allowance in Bulgaria
⚕️ Private health insurance, just in case

💸 Monthly contribution to your phone and internet bills in Turkey

🍻 Friday drinks and other celebrations - bunq style